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General Manager of Hotel

3 hours ago

Oslo, Oslo County, Norway Greenleaf Hospitality Group Full time

Job Description

JOB PURPOSE:

The General Manager oversees and has full responsibility for all hotel and retail operations for this 340 room hotel property.  Departments include Front Office, Revenue Manager, Sales & Catering, Housekeeping, Facility & Maintenance, Safety & Loss Prevention, Blush Salon & Spa, Starbucks, RIO, and Kalamazoo Athletic Club.

ESSENTIAL JOB RESULTS:

  • Manage relationships with all client groups including guests, tenants, and intra-company departments

  • Assist with recruiting, hiring, training and managing staff, as well as their coaching, counseling and development

  • Create and maintain a culture of accountability, quality results, business sustainability, with high client satisfaction.

  • Providing uncompromising service standards for our external and internal guests

  • Ensure that all Radisson brand standards are met and continue to be met on an ongoing basis

  • Ensure that all rooms meet minimum cleanliness standards for hotel guests

  • Responsible for overall day to day operations of the hotel & retail outlets

  • Drive vision, mission and core values at the property level

  • Have a high level of integrity both personally and professionally

  • Communicating clear expectations across the property

  • Knowing and understanding intra-company outlets to cross-sell and support effectively

  • Understand and aggressively pursue avenues to advance our market placement and increase revenues

  • Drive profitability through revenue generation and cost saving efforts

  • Able to communicate and motivate a diversely talented team of individuals

  • Promote cross department communication

  • Be a support person for all units as needed

  • Assist on executive decisions with the Executive Leadership Team

  • Handle escalated guest issues, media questions and community donations

  • Responsible for financial projections and performance; including revenue and expenses

  • Manage upcoming capital projects, including developing appropriate capital budget to support the timing of required capital projects

  • Maintain condition and physical well-being of hotel property, including making recommendations for improvements based on franchise requirements

  • All other tasks and duties as defined by your leader as needed

WHAT YOU NEED FOR THIS POSITION:

  • Bachelor's degree with an emphasis in business related field is preferred

  • Minimum five years' experience in management of hospitality operations

  • Experience and success in leading, supervising, team building, and motivating staff

  • Driven by purpose, mission, values, and has sense of urgency

  • Able to work closely with staff through strong communication and verbal skills

  • Able to stand for long periods of time, up to 10 hours or more

  • Able to stoop and bend

  • Able to lift up to 40 pounds from time to time

  • Able to safely work with potentially dangerous chemicals and equipment

  • Able to comply with safety and health code standards

  • Able to handle responsibilities that require repetitive motion tasks