Customer Success Account Manager: Internship Opportunities
2 months ago
Overview
Start date 01.12.2024
Duration: 9 months, full-time or part-time
Type of Employment: Internship
Every year, we welcome thousands of university students from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead.
Come build community, explore your passions and do your best work at Microsoft with thousands of university graduates from every corner of the world.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
We’re a company of learn-it-alls rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Does this sound like you?
At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connections, executive engagement, and memorable events.
Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today
About the role
The Customer Success Account Manager builds and executes shared plans with customers. Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding of their customer’s business and technical objectives.
Qualifications
Minimum Qualifications & Requirments
Currently pursuing a bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business, or related field with at least one semester/quarter remaining after internship. Fluency in one of the Scandinavian languages 60% working onsite in the office You must be legally authorized to work in Norway to be eligible for this role (legally authorized = has citizenship or has been granted a valid visa or work permit).Preferred Qualifications
Passion for technology and customer obsessed. Displays strong stakeholder and relationship management across senior leaders, partners, and customers. Excellent verbal and written communication, analytical and presentation skills. Technical Certification in Cloud technology (e.g., Azure) are preferred but not required.
Responsibilities
Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders (e.g., Account Executive, Account Technology Strategist) and with guidance from senior colleagues. Engages in conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities. Captures, communicates, and brings forward recommendations from customer insights to sellers in identifying and producing support revenue opportunities (e.g., add-ons, renewals). Connects identified opportunities, questions, and/or issues from customer organizations. Works with the appropriate internal Microsoft technical/sales teams or partners to address, using foundational technical knowledge to identify the right internal teams. Begins to take ownership for team coordination. Identifies and mitigates blockers to customer success goals. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect-
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