Customer Success Manager
3 months ago
CEMIT Digital is a data intelligence company with ambitions to lead a digital transformation of the rail industry globally. As a scale-up supported by top-tier investors, we are a dynamic and customer-centric organization with R&D at the core of our DNA. Our platform collects data from trains or tracks and uses machine learning and analytics to provide real-time insight into the health of the trains and tracks to drastically improve maintenance efficiency and rail uptime. Together we are leading an intelligent shift that will increase the reliability, affordability, and efficiency of rail transportation. Today we collect data from more than 40,000 km of railway every day, positioning us at the forefront of data intelligence for the railway industry. By winning Eurostars in 2022 we were recognised as the most innovative SME in Europe among 432 finalists. For our further expansion, we are looking for our first dedicated Customer Success Manager to join the team.
We are looking for a highly driven self-starter who values long term relationships. In this role, you will be responsible for nurturing and expanding relationships with our existing customers in the public and private sector while also leveraging your expertise to engage with potential new customers. As a key member of our team, you will play a crucial role in driving customer satisfaction, retention, and growth.
Responsibilities:
- Develop and maintain strong relationships with existing customers in the public and private sector, serving as their primary point of contact and trusted advisor.
- Ensure a smooth onboarding phase for customers
- Ensure delivery on specific needs for customers in their onboarding and pilot phase
- Proactively identify opportunities to expand and upsell our solutions within existing accounts, driving revenue growth and maximizing customer value.
- Act as a subject matter expert on CEMIT's products and services, providing guidance and insights to both existing and potential customers.
- Collaborate closely with sales, product development and the analytics team to ensure seamless customer onboarding, deployment, and ongoing support
- Stay abreast of industry trends, market dynamics, and regulatory changes affecting the railway sector, and leverage this knowledge to position CEMIT as a trusted partner and thought leader.
Requirements
- Bachelor's degree in business, engineering, or a related field.
- Advanced degree or relevant certifications preferred
- Proven track record of success in a customer-facing role in a SaaS environment, experience from the rail or transportation industry a plus.
- Strong understanding of IoT technologies and their applications
- Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and credibility with customers at all levels of an organization.
- Strategic thinker with a results-oriented mindset, capable of identifying and capitalizing on opportunities for customer growth and retention.
- Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities. - Fluency in Norwegian and English is required.
Benefits
- A unique opportunity to influence the future direction of the rail industry, making some of our most sustainable forms of transport more competitive and future-proof
- Ability to apply and grow your skills in a varied real life environment with easy access to customers and users
- Work with modern technology, including state of the art IoT based data collection and data analytics tools
- Be part of a scale-up journey and greatly influence what we build and how we do it
- A dynamic, international, and supportive work environment with a focus on work-life balance and flexible home office arrangements
- A competitive compensation package that reflects your experience, knowledge, and contribution to the company
-
Customer Success Manager
2 months ago
Oslo, Oslo County, Norway Kahoot AS Full timeCalling All Customer Success Superheroes Are you ready to embark on a thrilling adventure as a Customer Success Manager in Kahoot? If you're passionate about delivering top-notch service, working with dynamic teams, and making a real impact, this is the job for you As a Customer Success Manager, your mission is to be the champion of our medium to large...
-
Customer Success Manager
3 days ago
Oslo, Oslo County, Norway Teamtailor Full timeAbout TeamtailorTeamtailor is a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 9000 companies and 200,000 users worldwide.We're a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving...
-
Customer Success Manager
2 days ago
Oslo, Oslo County, Norway efficy Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at efficy. As a key member of our customer-facing team, you will be responsible for ensuring the success of our customers by providing exceptional support, guidance, and expertise.Key ResponsibilitiesCustomer Onboarding: Guide customers through the setup process and...
-
Customer Success Manager
5 days ago
Oslo, Norway efficy Full timeLarge company with great ambitions and close relationsefficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer...
-
Customer Success Manager
1 week ago
Oslo, Oslo County, Norway Glint Solar Full timeDo you want to help us make an impact by accelerating the renewable energy transition?The world needs to increase the amount of renewable energy to battle climate change. Glint Solar is an Oslo-based B2B SaaS company with the purpose of accelerating the growth of solar energy by making it fast and simple to evaluate the best locations for solar...
-
Customer Success Manager
2 weeks ago
Oslo, Norway Glint Solar Full timeDo you want to help us make an impact by accelerating the renewable energy transition?The world needs to increase the amount of renewable energy to battle climate change. Glint Solar is an Oslo-based B2B SaaS company with the purpose of accelerating the growth of solar energy by making it fast and simple to evaluate the best locations for solar...
-
Customer Success Manager
2 weeks ago
Oslo, Norway Glint Solar Full timeDo you want to help us make an impact by accelerating the renewable energy transition?The world needs to increase the amount of renewable energy to battle climate change. Glint Solar is an Oslo-based B2B SaaS company with the purpose of accelerating the growth of solar energy by making it fast and simple to evaluate the best locations for solar...
-
Customer Success Manager
4 weeks ago
Oslo, Norway Teamtailor Full timeLet's build the future together!Teamtailor is a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 9000 companies and 200,000 users worldwide .Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the...
-
Customer Success Advocate
3 days ago
Oslo, Oslo County, Norway Decisions AS Full timeAbout the RoleDecisions AS is seeking a highly skilled and motivated individual to fill the position of Customer Success Support Representative. As a key member of our team, you will be responsible for ensuring the complete post-sales lifecycle of our customers and their users, providing expert guidance and support to maximize the value derived from our...
-
Oslo, Oslo County, Norway Level Recruitment AB Full timeAbout the RoleWe are seeking a highly motivated and service-minded Customer Success Manager to join our team at Level Recruitment AB. As a key contact for our valued clients, you will play a crucial role in driving growth and expanding our market presence with our energy tech platform for green industries.Key ResponsibilitiesBuild and Nurture Relationships:...
-
Customer Success Manager
2 days ago
Oslo, Oslo County, Norway Christiania Karriere AS Full timeOm stillingenVi søker en erfaren og engasjert Customer Success Manager til å styrke vårt team og bidra til å gjøre Numery Skole til et uunnværlig verktøy for elever og lærere i Norge.Om oppgaveneSom Customer Success Manager hos Eduplaytion vil du ha en sentral rolle i å sikre at våre største kunder får mest mulig utbytte av Numery. Dine primære...
-
Oslo, Oslo County, Norway Microsoft Full timeAbout the RoleThe Customer Success Account Manager plays a crucial part in building and executing shared plans with customers. This involves managing customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. The goal is to enable customers to use their benefits effectively.Key...
-
Oslo, Norway Microsoft Full timeOverview Start date 01.12.2024 Duration: 9 months, full-time or part-time Type of Employment: Internship Every year, we welcome thousands of university students from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead. Come build community, explore your...
-
Senior Customer Success Engineer Floating Structures
3 months ago
Oslo, Norway DNV Full timeThe Product Line Renewables and Ocean Structures is seeking an experienced engineer to be part of our Customer Success team; leveraging their domain experience within hydrodynamic and structural analyses of floating structures either in Offshore Wind Turbine (OWT), Maritime and/or Oil & Gas (O&G) projects, to support our customers using Sesam. Sesam is a...
-
Senior Customer Success Engineer Fixed Structures
3 months ago
Oslo, Norway DNV Full timeThe Product Line Renewables and Ocean Structures is seeking an experienced engineer to be part of our Customer Success team; leveraging their domain experience within structural analysis and code-checking of fixed structures either in Offshore Wind Turbine (OWT) and/or Oil & Gas (O&G) projects, to support our customers using Sesam. Sesam is a market...
-
Oslo, Norway SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Oslo, Norway SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Oslo, Norway SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Specialist
3 days ago
Oslo, Oslo County, Norway Timma Full timeOm TimmaTimma er et nordisk «scale-up» selskap som tilbyr en smart og enkel løsning til hverdagsutfordringer. Med hjelp av vår tjeneste kan du enkelt finne, sammenligne og booke hår, skjønnhet og velvære tjenester i nærheten av deg. Timma tilbyr salongeiere og selvstendig næringsdrivende et digitalt system for å styre alt fra A-Å, og som gjør det...
-
Customer Service Project Manager
1 month ago
Oslo, Norway TechnipFMC Full timeCustomer Service Project Manager Location: Aberdeen, GB Employment type: Employee Place of work: Office Offshore/Onshore: Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be...
