Customer Success Manager
7 days ago
Large company with great ambitions and close relations
efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.
Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Spain, Hong Kong, or remotely.
Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.
In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.
A unique work experience & company culture
We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away.
Your Impact
As a customer success manager your most important mission is to fulfill the customers goal and secure their success using our solutions. By doing so, you strive to maintain customer loyalty, develop their usage of old and new features, and foster a long-term relationship with them. You will facilitate the overall customer service and when the opportunity arises, upsell new features and renew their contract. You will engage with your customers, maximize value, and minimize churn. In doing so, you are an advisor to the customer.
Your Responsibilities
With your in-depth platform knowledge and curious mindset to understand the customers’ needs and business goals you will proactively orchestrate the customer journey while undertaking the following responsibilities:
- Onboarding & Training: Guide customers through setup and provide training to help them start using the product effectively.
- Consultancy & Support: Offer expert advice and coordinate with Customer Service to resolve any issues.
- Follow-Up: Regularly check in on customers' experiences and gather feedback to improve the product and support.
- Proactive Communication: Keep clients informed about the product's vision, roadmap, new features, and platform capabilities.
- Identify Opportunities: Look for upsell and cross-sell opportunities by analyzing customer needs and usage.
- Resource Sharing: Make customers aware of helpful resources like articles, tutorials, videos, and webinars.
- Data Analysis: Analyze customer data to highlight the most beneficial aspects of the product and provide tailored guidance.
- Collaboration: Work closely with Customer Service, Professional Services, and Sales teams to ensure a seamless experience.
NOTE: Your performance will be measured based on the NPS, CSAT, customer retention rate, and churn rate.
About YOU
Joining our team as a CRM Customer Success Manager, we value individuals who embody our company culture of openness, honesty, and a commitment to our core values – putting people first, taking ownership, and ensuring efficiency in our daily work.
We are looking for someone who is/has:
- Customer-centric mindset with a high interest in software/Martech and CRM solutions
- Experience in customer-facing interactions on an operational level, high-level knowledge of integrations and API is an advantage
- Strong communication and presentation skills Highly organized and good time management skills
- Working experience in Marketing software platforms is an advantage
- Experience in similar roles such as technical consultant, software trainer, or onboarding consultant is a plus
- Social, analytical, and with a "hands-on" mentality
- Independent, accurate, stress-resistant, team player
- Fluent in Norwegian and English. English is our company language. Any other Nordic languages is seen as advantage.
We offer YOU
- A competitive salary package with a bonus system and a referral program.
- A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen.
- International growing opportunities and internal mobility
- Events: team lunches, after works, sport, trips
- Learning opportunities: languages, tech, product, sales techniques, leadership
efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you
Disclaimer
efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.
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