Customer Success Account Manager: Internship Opportunities

2 months ago


Oslo, Oslo County, Norway Microsoft Full time

About the Role

The Customer Success Account Manager plays a crucial part in building and executing shared plans with customers. This involves managing customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. The goal is to enable customers to use their benefits effectively.

Key Responsibilities

  • Learns customer engagement role and develops foundational relationships with key customer stakeholders, such as Information Technology Directors, Chief Technical Officers, and Line-of-Business leaders.
  • Engages in conversations with customers to present the strategic alignment between customer objectives and support contracts, setting a long-term strategy for consumption aligned to those priorities.
  • Captures, communicates, and brings forward recommendations from customer insights to sellers in identifying and producing support revenue opportunities.
  • Connects identified opportunities, questions, and/or issues from customer organizations, working with internal Microsoft technical/sales teams or partners to address them.

Requirements

  • Currently pursuing a bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business, or a related field with at least one semester/quarter remaining after the internship.
  • Fluency in one of the Scandinavian languages.
  • 60% working onsite in the office.
  • Legally authorized to work in Norway.

Preferred Qualifications

  • Passion for technology and customer obsession.
  • Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
  • Excellent verbal and written communication, analytical, and presentation skills.
  • Technical Certification in Cloud technology (e.g., Azure) is preferred but not required.

About Microsoft

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

We're a company of learn-it-alls rather than know-it-alls, and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.



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