Customer Success Manager

1 month ago


Oslo, Oslo County, Norway Cisco Full time
Job Description

Cisco is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will play a crucial role in helping our customers adopt and use Cisco technologies, driving value realization and growth.

Key Responsibilities:
  • Develop and implement Technical Adoption Plans to drive software utilization and value realization.
  • Proactively handle renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
  • Build positive relationships with customers to understand their challenges and objectives, and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
  • Act as a technology advocate, providing insights to Cisco's product teams for development and improvements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
  • Offer mentorship to customers, ensuring they achieve their business and technical goals with Cisco technologies.
Requirements:
  • Knowledge of a single technology architecture or CCIE/Industry equivalent certification.
  • Experience developing software adoption plans across technology portfolio.
  • Experience driving software adoption with customer executives and technical leaders.
  • Experience leading cross-functional virtual teams in a matrix organization.
  • Experience with recurring revenue concepts, margin, and attrition.
  • Strong written and spoken English and Norwegian language skills.


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