Director of Customer Success and Education Initiatives
2 weeks ago
Timely is a leading provider of automatic time tracking software, recognized by G2.com for its innovative approach to streamlining business operations. With cutting-edge AI technology, our tool automates the creation of time sheets by correlating computer activity with projects and tasks, ensuring a seamless and efficient experience.
Our MissionWe prioritize user privacy, keeping all activity information strictly confidential and never sharing it with anyone but the user. Backed by prominent European venture capital funds, our success has been featured in global publications such as Techcrunch and BBC.
About the RoleThis strategic leadership position is perfect for someone with experience in operations roles, understanding how time tracking impacts business outcomes, and passionate about creating engaging customer education strategies that drive product adoption and retention. We're seeking a creative and data-driven individual to shape our customer education efforts, advocate for Timely's value, and build strong customer communities in target markets.
Key Responsibilities- Develop and Execute Education Strategies: Design and lead education programs that align with customer needs, creating learning programs that address key challenges faced by consultancies, agencies, and SaaS businesses.
- Leverage Data for Tailored Education: Analyze user behavior, segment customers, and deliver highly relevant educational content to ensure users receive the right resources at the right time.
- Build a Customer Community and Advocate for Success: Create a knowledge hub where users find answers, share experiences, and learn best practices, identify customer success stories, and encourage advocacy through power users and product evangelists.
- Be a Brand Ambassador: Host educational events, engage with users, provide insights on maximizing Timely's value, and proactively reach out to customers to ensure they have the support they need.
- Collaborate Across Teams: Align educational efforts with product releases, marketing campaigns, and new feature rollouts, and partner with the Customer Success team to identify customer pain points and design learning materials.
- Industry Expertise & Customer-Centric Mindset: Proven experience in operations within consultancies, agencies, or SaaS businesses, with deep knowledge of customer challenges in key markets like the US, UK, and Europe.
- Exceptional Communication (Written & Verbal): Skilled at conveying complex ideas clearly, building strong relationships, and tailoring content to diverse audiences.
- Educational Content Creation & Community Building: Proven ability to create engaging, instructional content, and foster an active, engaged community that supports users throughout their journey.
- Project Management & Collaboration: Strong organizational skills to manage multiple projects efficiently, working cross-functionally with teams to ensure educational programs are aligned with business priorities.
- Creative Problem Solving & Data-Driven Approach: Adept at thinking outside the box and leveraging data to optimize educational programs and engagement strategies.
- Technology Fluency & Adaptability: Understanding of time-tracking solutions and how they optimize business operations, comfortable adapting to new tools, technology, and evolving customer needs.
- A competitive salary range of $80,000 - $110,000 per year, depending on location and experience.
- A comprehensive benefits package, including stock options, flexible work environment, remote working options, continuous learning and professional development opportunities, and a collaborative and dynamic team culture.
We're committed to building a diverse and inclusive workplace, encouraging applications from all qualified individuals regardless of background.
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