Customer Success Account Manager: Internship Opportunities

3 weeks ago


Oslo, Oslo County, Norway Microsoft Full time

About the Role

The Customer Success Account Manager plays a crucial part in building and executing shared plans with customers. This involves managing customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. The ideal candidate will enable customers to use their benefits effectively and provide direction for other members of the Account Team to develop a deep understanding of their customer's business and technical objectives.

Responsibilities

  • Learns customer engagement role and develops foundational relationships with key customer stakeholders.
  • Engages in conversations with customers to present the strategic alignment between the customer objectives and support contract.
  • Captures, communicates, and brings forward recommendations from customer insights to sellers in identifying and producing support revenue opportunities.
  • Connects identified opportunities, questions, and/or issues from customer organizations and works with the appropriate internal Microsoft technical/sales teams or partners to address.

Qualifications

  • Currently pursuing a bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business, or related field with at least one semester/quarter remaining after internship.
  • Fluency in one of the Scandinavian languages.
  • 60% working onsite in the office.
  • You must be legally authorized to work in Norway to be eligible for this role.

Benefits

  • Industry leading healthcare.
  • Educational resources.
  • Discounts on products and services.
  • Savings and investments.
  • Maternity and paternity leave.
  • Generous time away.
  • Giving programs.
  • Opportunities to network and connect.


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