Customer Success Manager

2 days ago

Oslo, Oslo County, Norway Strise Full time
About Strise

Strise is a pioneering technology company that empowers top-tier banks and financial institutions to combat financial crime through innovative AI-powered automation solutions.

Our mission is to make a significant impact by simplifying the process of uncovering financial violations, such as money laundering. As a Series A stage company with investors like Atomico, we're on an ambitious growth trajectory.

We've established ourselves as a trusted partner in Scandinavia, serving over 70% of the biggest financial institutions. Now, we're expanding into the UK and Europe, aiming to become the global standard in anti-money laundering.

The Role

We're seeking a seasoned Customer Success Manager to join our Product team. This role will focus on metrics related to software usage and customer satisfaction, rather than direct revenue generation.

You'll play a crucial role in maintaining and developing our existing customer portfolio, ensuring our customers are happy and successful with our solutions. We're looking for someone who is technically inclined and motivated by explaining complex products in an understandable way to clients and partners.

You'll be part of shaping the future of customer success at Strise, influencing and developing the Customer Success division, and having a significant impact on how we work with our customers.

Key Responsibilities
  • Proactive Customer Engagement: Maintain and nurture relationships with our existing customers by understanding their needs and positioning our solutions appropriately.
  • Building CS Solutions: Take a central role in developing and structuring our Customer Success processes and solutions, ensuring scalability and efficiency as we grow.
  • Strategic Advising: Act as a strategic advisor to our customers, helping them navigate the complex landscape of systems and regulations in the financial industry.
  • Information Gathering and Analysis: Collect and analyze information to identify when customers are ready to take the next step, ensuring we are positioned to support their growth.
  • Collaborative Problem-Solving: Work cross-functionally with sales, product, and technical teams to ensure customer satisfaction and bring in the right resources at the right time.
  • Training and Onboarding: Conduct training sessions and onboarding for new customers, ensuring they are fully equipped to use our solutions effectively.
Requirements
  • 3-5+ years of experience in a customer-facing role, ideally customer (B2B) post-sales, onboarding, or implementation.
  • Experience in Building CS Processes: Proven experience in developing and implementing Customer Success strategies and processes.
  • Industry Knowledge: Understanding of the financial industry, particularly in Anti-Money Laundering (AML).
  • People Skills: A natural network builder who can establish trust and create lasting relationships with our customers.
  • Experience in Tech/SaaS: Understanding of how to work in a tech company or SaaS environment.
  • Motivated by Happy Customers: Driven by customer satisfaction and committed to ensuring our customers succeed.
What We Offer
  • Competitive salary.
  • Pension contribution at 7%.
  • Generous learning budget for your personal growth and development.
  • A unique opportunity to join and impact a fast-growing scale-up with global ambitions in the field of anti-money laundering.
  • The privilege of working with modern technology in a highly skilled and motivated team, solving a real societal problem.
  • Flexible working set-up with subsidised lunch every day.
  • Central, brand new, office located in Rådhusgata 9, Oslo.
  • Possibility to also work from our office in London occasionally, and collaborate with our customers there.
  • We have the best social committee in the business arranging two off-sites a year, a week workation in October, after-work catch-ups, and monthly sauna visits, and more.
Why Strise?

We're focused on making Strise a great place to be and to keep hiring great people to work with.

If you want to know more about Strise, check out life at Strise on Instagram (@strise.ai), our podcast on Anti-Money-Laundering, The Laundry, and our YouTube channel

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