Customer Success Account Manager: Internship Opportunities

7 days ago


Oslo, Oslo County, Norway Microsoft Full time

About the Role

The Customer Success Account Manager is a key role at Microsoft, responsible for building and executing shared plans with customers. This involves managing customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. The ideal candidate will have a passion for technology and customer obsession, with excellent verbal and written communication, analytical, and presentation skills.

Responsibilities

  • Learns customer engagement role and develops foundational relationships with key customer stakeholders.
  • Engages in conversations with customers to present strategic alignment between customer objectives and support contract.
  • Captures, communicates, and brings forward recommendations from customer insights to sellers in identifying and producing support revenue opportunities.
  • Connects identified opportunities, questions, and/or issues from customer organizations and works with internal Microsoft technical/sales teams or partners to address.

Qualifications

  • Currently pursuing a bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business, or related field with at least one semester/quarter remaining after internship.
  • Fluency in one of the Scandinavian languages.
  • 60% working onsite in the office.
  • Legally authorized to work in Norway.

Benefits

  • Industry leading healthcare.
  • Educational resources.
  • Discounts on products and services.
  • Savings and investments.
  • Maternity and paternity leave.
  • Generous time away.
  • Giving programs.
  • Opportunities to network and connect.

About Microsoft

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.



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