Customer Success Manager

2 days ago

Oslo, Oslo County, Norway efficy Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at efficy. As a key member of our customer-facing team, you will be responsible for ensuring the success of our customers by providing exceptional support, guidance, and expertise.

Key Responsibilities
  • Customer Onboarding: Guide customers through the setup and training process to ensure a seamless transition to our platform.
  • Consultancy and Support: Offer expert advice and coordinate with our Customer Service team to resolve any issues or concerns.
  • Regular Check-Ins: Schedule regular meetings with customers to gather feedback, discuss their experiences, and identify areas for improvement.
  • Proactive Communication: Keep customers informed about new features, product updates, and platform capabilities.
  • Upsell and Cross-Sell Opportunities: Analyze customer needs and usage to identify opportunities for upselling and cross-selling.
  • Resource Sharing: Make customers aware of helpful resources, such as articles, tutorials, videos, and webinars.
  • Data Analysis: Analyze customer data to provide tailored guidance and highlight the most beneficial aspects of our platform.
Requirements
  • Customer-Centric Mindset: A strong understanding of customer needs and a passion for delivering exceptional customer experiences.
  • Technical Knowledge: Experience with CRM solutions and a strong understanding of software/Martech platforms.
  • Communication and Presentation Skills: Excellent communication and presentation skills, with the ability to articulate complex ideas in a clear and concise manner.
  • Organizational and Time Management Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
About Us

efficy is a leading European CRM solution provider, dedicated to helping businesses of all sizes achieve their growth goals. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

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