Customer Success Manager

8 hours ago

Oslo, Oslo County, Norway efficy Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at efficy. As a key member of our customer-facing team, you will be responsible for ensuring the success of our customers by providing exceptional support, guidance, and expertise.

Key Responsibilities
  • Customer Onboarding: Guide customers through the setup process and provide comprehensive training to ensure they get the most out of our platform.
  • Consultancy and Support: Offer expert advice and collaborate with our Customer Service team to resolve any issues that may arise.
  • Regular Check-Ins: Schedule regular meetings with customers to gather feedback, discuss their experiences, and identify opportunities for growth.
  • Proactive Communication: Keep customers informed about new features, product updates, and platform capabilities to ensure they stay ahead of the curve.
  • Upsell and Cross-Sell Opportunities: Analyze customer needs and usage to identify opportunities for upselling and cross-selling our solutions.
  • Resource Sharing: Make customers aware of valuable resources such as articles, tutorials, videos, and webinars to help them maximize their use of our platform.
  • Data Analysis: Analyze customer data to provide tailored guidance and highlight the most beneficial aspects of our product.
  • Collaboration: Work closely with our Customer Service, Professional Services, and Sales teams to ensure a seamless customer experience.
Requirements
  • Customer-Centric Mindset: A strong understanding of customer needs and a passion for delivering exceptional customer experiences.
  • Technical Knowledge: A solid understanding of software, Martech, and CRM solutions, with experience in customer-facing interactions and integrations.
  • Communication and Presentation Skills: Excellent communication and presentation skills, with the ability to articulate complex ideas in a clear and concise manner.
  • Organizational and Time Management Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Fluency in English: Fluency in English, with the ability to communicate effectively with customers and colleagues.
About Us

efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. We are a people-first employer, committed to diversity, equity, and inclusion. We offer a competitive salary package, bonus system, and referral program, as well as opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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