Instrument Technician

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

JOB POSITION: INSTRUMENT TECHNICIAN -  KONGSBERG

1. New  Position- increased activity        

2. DEPARTMENT / TEAM: Instruments 

3. JOB LOCATION: Norway 

4. SUPERVISOR’S POSITION: Instrument Manager  

5. FUNCTIONAL SUPERVISOR: Instrument Manager 

6. NUMBER OF REPORTS: 0 

2. JOB SCOPE AND MAIN RESPONSIBILITIES: 

Instrument installations and services, technical support, support to sales team and customer service 

3. AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES: 

• Install and service equipment at customer premises. 

• Attend trade shows as required 

• Present the instruments at events 

• Develop excellent relationships with customers 

• Assist in the marketing of the equipment 

• To work in line with duty of care to self/others and ensure Health & Safety guidelines are followed in line with company policy. 

• To protect the health and safety of visitors / contractors / external providers brought to site and ensure relevant H&S guidelines are met.  

• To bring to the attention of the business hazards, risks, concerns, accidents or near misses.  

• Comply with any local PPE requirements. 

• To work in line with in line with Environmental & energy policies. 

• To ensure visitors / contractors / external providers meet relevant environmental procedures while on site. 

• To bring to the attention of the business environmental hazards, risks and concerns. 

4. TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE 

ESSENTIAL 

• Suitable technical education 

• Experience working as an service technician 

• Knowledge and use of diagnostic equipment.  

• Excellent communication skills both written and verbal –Norwegian & English.  

• Computer and network skills. Proficient in Microsoft Office and able to quickly learn new software 

• Highly adaptable and quick to learn 

• Ability to work in an environment which requires close working relationships 

• Well organised with the ability to plan and manage own workload without supervision 

• Full clean driving license  

DESIRABLE 

• Knowledge of the optics and ophthalmology market, including hospital/clinical environments 

• Knowledge of EssilorLuxottica diagnostic equipment 

• BSc. Optometry/ Diploma in Optometry would be advantageous 

5. CANDIDATE PROFILE: 

• Business Acumen: Understanding and using information, knowing competitors and market landscape 

• Customer Focus: Knowing and collaborating with customers, collecting and acting on customer feedback and their needs, proposing improvements 

• Decision Making: Gathering information, drawing conclusions and taking timely responsible decisions based on available information 

• Drive for Results: Committing and completing objectives, delivering work results, aligning, resourcing, changing when needed, applying best practices and giving recognition for results 

• Principles: Respecting law and public regulations, respecting internal and external quality standards, health and safety regulations and sustainable development. Behaving and acting according to EssilorLuxottica Values 

• Interpersonal Savvy: Building networks and relationships, communicating, influencing, seeking win-win solutions to problems 

• Personal Learning: Willingness to develop, being able to acquire and apply new skills, quickly adapting to new situations and requirements 

6. LANGUAGES: Essential: Norwegian & English 

7. INTERVIEW STEPS: 

Up to 3 interviews, including with the Instrument Manager Norway, HR and Instrument Director.  

8. HOURS AND ENVIRONMENT 

The normal working hours will be full time, Monday to Friday. However, you may need to work longer when necessary. The role is predominantly field based; approximately 80-90% of your time will be spent visiting customers. You may occasionally need to attend conferences, events, trade fairs and exhibitions. Depending on the size of area you cover, your job will involve overnight stays away from home.  

9. OVERALL COMMENTS: 

This job description is written at a specific time and is subject to change as the demands of 

the business and the role develop. The role requires flexibility and adaptability and the 

employees of the company need to be aware that they may be asked to perform tasks and 

be given responsibilities not detailed on this job description.