Process Mining Lead

2 weeks ago

Oslo, Norway Telia Company Full time

We are in search of a motivated and detail-oriented Process Mining Lead who will be who will champion the adoption and implementation of cutting-edge process mining techniques to streamline our operational efficiency and enhance process performance. Joining our Global Business Transformation Team, you will be at the heart of driving our customer-centric strategy, contributing to our transformation objectives by harnessing data-driven insights to inform effective decision-making and facilitate continuous improvement. Being part of this team means working closely with various group functions and markets. Together, we strive to create sustainable change and promote a forward-thinking culture that consistently amplifies value delivery to our customers while preserving the bottom line.

Ready to make better happen?

In your role as the Process Mining Lead, you'll report to me, Sweta Velambath, the Head of Business Process Management. Your mission is to chart the course for process mining within our comprehensive Business Process Management framework, guiding a dedicated team of Process Improvement Consultants toward operational excellence.

Your responsibilities will be multifaceted, central among them the creation and execution of a strategic roadmap for process mining initiatives. With a forward-thinking approach, you'll launch these initiatives into action, closely monitoring progress and ensuring our targets are not just met, but surpassed. Your leadership will be instrumental in uncovering data-driven process improvement opportunities and initiating projects that refine and redefine our operational workflows.

Moreover, a crucial part of your role involves training and building the process mining skillset across functions and markets. You will serve not only as a leader but also as a mentor, elevating our internal capabilities and fostering a culture of continuous improvement and innovation. You will collaborate with different capabilities in Telia (e.g. Analytics, IT) to ensure that process mining becomes a core competency that significantly contributes to our bottom line.

This role offers you a platform to influence change at a global level, working with a team that is deeply committed to driving innovation and excellence in everything we do. Here at Telia, you will be part of a dynamic, challenging industry, with ample opportunities for professional growth and personal development, paving the way for better processes, better solutions, and ultimately, better outcomes for our customers and our business.

Is this you?

We are on the lookout for an individual with proven experience in leading process improvement or process mining projects, ideally within the Telecoms sector. As our Process Mining Lead, you must possess a talent for diving deep into data, shining a light on insights that propel operational innovation. Your ability to derive clarity from complexity is vital, ensuring our teams remains focused on scalable and sustainable improvements. Your adeptness in building confidence amongst colleagues is essential, empowering them to unearth and capitalize on data-driven discoveries. Effective collaboration with group functions and markets is key. Other important qualities are a resourceful attitude, resiliency, and a laser focus on fostering transformation.

Your personality

You're a curious problem-solver who loves to dive into data and come up with clear, pragmatic solutions. Your critical thinking skills are top-notch, enabling you to sift through complex information and find the gems that will lead to improvement. Communication comes naturally to you; you're skilled at sharing your findings in a way that everyone, from technical teams to business executives, can grasp. As a self-motivated individual, you take ownership of your tasks and continuously seek ways to enhance your knowledge and skills. Collaboration is your second nature; you know that the best results come from working closely with others and sharing ideas.

Your experience

You possess a strong educational background in Business analysis, Engineering, Data Science, or a related field, highlighting your readiness tackle the challenges this role presents. With at least 3 years of experience in process mining, you're well-versed in using leading process mining tools and methodologies to drive improvements with tangible benefits. You possess knowledge of process improvement techniques like Lean or Six Sigma, and have applied these methodologies to enhance operational efficiency in previous roles. You have a solid understanding of how to interpret process data, analytics, and KPIs, and can effectively communicate these insights to shape business decisions. You have a proven ability to manage projects spanning various departments and stakeholder groups, showing that you can handle tasks complex and large scale alike. Your track record shows a clear history of implementing process innovation and excellence within an organization, preferably in a specialist or lead role.

Telia is more than a workplace.

With us you will learn from skilled colleagues across international borders, joining a team that makes each other stronger and the world better by solving challenges. We are proud of our friendly atmosphere where people are excited about their work. We thrive on our diversity and ambition to deliver great products and extraordinary experiences for our customers. In a world where choices are endless, if you want to make a real impact, this is a place where you belong.

What happens next?

If you fancy joining our team, don’t hesitate to apply Application deadline is 2024-05-08.

If you want to know more about the job you are welcome to contact me at or write to me on LinkedIn.

We look forward to receiving your application. We are open to hire candidates in one of the following locations: Solna or Gothenburg Sweden; Helsinki, Finland; Oslo, Norway or Vilnius, Lithuania. To making sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. During the process, required background controls will be performed.

Welcome to Telia – Join us and make better happen

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