Customer Advocacy and Content Manager

1 day ago

Oslo, Norway Timely Full time
Timely is the leading provider of automatic time tracking software, as recognized by G2.com. We're revolutionizing time tracking for companies using cutting-edge AI technology. Our innovative tool automates the creation of time sheets by correlating computer activity with projects and tasks, allowing for a seamless and efficient time-tracking experience. At Timely, we prioritize user privacy - all activity information is kept strictly confidential and is never shared with anyone but the user. Timely is backed by some of the leading venture capital funds in Europe, including Concentric, Snö, 500 Startups, Melesio, Sanden, and Investinor. Our success has been featured in major global publications such as Techcrunch and BBC.

This role is perfect for someone with experience in operations roles, who understands how time tracking impacts business outcomes, and who is passionate about creating engaging customer education strategies that drive product adoption and retention. Our automatic time tracking is not just about tracking hours—it’s about improving operations, and enhancing workflows in consultancies, agencies, and SaaS companies across the globe. We’re looking for a strategic and creative leader to shape our customer education efforts, advocate for Timely’s value, and build strong customer communities in target markets.

1. Develop and Execute Education Strategies
  • Create Learning Programs: You’ll design and lead education programs that align with customer needs. By understanding the challenges faced by consultancies, agencies, and SaaS businesses, you’ll help them see how Timely time tracking data can drive smarter business decisions.
  • Demonstrate Product Value: Your focus will be on solving key issues like adoption, utilization, and efficiency, offering tailored resources like adoption guides, end-user onboarding packs, and educational webinars to meet these goals. Your work will also demonstrate how Timely’s integrations with tools like Microsoft Teams, Jira, Asana, Monday, and ClickUp fit seamlessly into existing workflows.
  • Ensure Engagement: Make learning both effective and engaging by incorporating creativity, fun, and a user-first approach.
2. Leverage Data for Tailored Education
  • Personalize Learning Tracks: Analyze user behavior and segment customers to deliver highly relevant educational content, ensuring users receive the right resources at the right time.
  • Monitor Adoption Trends: Use data to spot where users struggle with adoption and craft resources to solve those issues quickly.
  • Strategic Content Delivery: Plan and send personalized, scalable content to boost product utilization and mastery at all stages of the user journey.
3. Build a Customer Community and Advocate for Success
  • Create a Knowledge Hub: Collaborate with Support, Customer Success and Marketing teams to build a content-rich hub where users find answers, share experiences, and learn best practices.
  • Tell Success Stories: Identify customer success stories that show Timely’s business impact, sharing them as inspiration for other users.
  • Encourage Advocacy: Identify power users and elevate them as product evangelists who contribute to the community and share their success stories.
4. Be a Brand Ambassador
  • Host Educational Events: Lead webinars, Q&A sessions, and podcasts to engage with users and provide insights on maximizing Timely’s value.
  • Drive Engagement: Proactively reach out to customers, ensuring they have the support they need while promoting user-generated content to showcase how teams are using Timely.
  • Lead Customer Advisory Board: Manage relationships with key users to ensure their feedback shapes future product development, fostering ongoing customer loyalty.
5. Collaborate Across Teams
  • Work with Product and Marketing: Align your educational efforts with product releases, marketing campaigns, and new feature rollouts to ensure customers are always in the loop and informed.
  • Support Customer Success: Partner with the Customer Success team to identify customer pain points and design learning materials that reduce friction in the user experience.
Key competencies:
  • Industry Expertise & Customer-Centric Mindset: Proven experience in operations within consultancies, agencies, or SaaS businesses, with deep knowledge of customer challenges in key markets like the US, UK, and Europe. Ability to empathize with customers and create solutions that address their needs.
  • Exceptional Communication (Written & Verbal): Skilled at conveying complex ideas clearly, building strong relationships, and tailoring content to diverse audiences.
  • Educational Content Creation & Community Building: Proven ability to create engaging, instructional content, and foster an active, engaged community that supports users throughout their journey.
  • Project Management & Collaboration: Strong organizational skills to manage multiple projects efficiently, working cross-functionally with teams to ensure educational programs are aligned with business priorities.
  • Creative Problem Solving & Data-Driven Approach: Adept at thinking outside the box and leveraging data to optimize educational programs and engagement strategies.
  • Technology Fluency & Adaptability: Understanding of time-tracking solutions and how they optimize business operations. Comfortable adapting to new tools, technology, and evolving customer needs.
What We Offer
  • Opportunity to work on innovative solutions for a market-leading product
  • Competitive salary and benefits package, including stock options
  • Flexible work environment with remote working options
  • Continuous learning and professional development opportunities
  • Collaborative and dynamic team culture
  • At Timely, we're committed to building a diverse and inclusive workplace. We encourage applications from all qualified individuals, regardless of background.
If you’re excited about this opportunity and believe you’re the right fit, we’d love to hear from you Please submit your CV along with examples of content you’ve created (e.g., blog posts, how-to guides, onboarding materials) that showcase your ability to simplify complex ideas.

  • Director of Customer Success and Education Initiatives

    2 days ago

    Oslo, Oslo County, Norway Timely Full time

    About UsTimely is a leading provider of automatic time tracking software, recognized by G2.com for its innovative approach to streamlining business operations. With cutting-edge AI technology, our tool automates the creation of time sheets by correlating computer activity with projects and tasks, ensuring a seamless and efficient experience.Our MissionWe...

  • Strategic Content Manager

    4 weeks ago

    Oslo, Oslo County, Norway DNV Full time

    As a key member of DNV's Group Communications team, you will play a crucial role in shaping the company's strategic content vision. Your primary responsibility will be to create high-quality content that supports DNV's thought leadership ambitions and aligns with its business goals.Key responsibilities include:Developing and implementing a content strategy...

  • Strategic Content Manager

    1 month ago

    Oslo, Oslo County, Norway DNV Full time

    {"title": "Strategic Content Manager", "description": "As a key member of DNV\u2019s Group Communications team, you will play a crucial role in shaping the company\u2019s thought leadership and strategic goals through high-quality content. Your expertise in writing and editing will be essential in creating engaging content that resonates with diverse...

  • Strategic Content Manager

    2 months ago

    Oslo, Norway DNV Full time

    As a Strategic Content Manager, you will produce high-quality content that supports DNV’s strategic goals and thought leadership ambitions. You will be creating content in both Norwegian and English, but mostly English. You will be one of two speechwriters for DNV’s Group President and CEO, and you will edit/write and project manage flagship corporate...

  • Career Opportunities in Greece

    5 days ago

    Oslo, Oslo County, Norway JL Talent Partners Full time

    We are seeking enthusiastic and skilled professionals to join our dynamic team in Athens and Thessaloniki. As a Customer Support and Content Moderator, you will be working on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles.You will score this content on areas such as...

  • Career Opportunities in Content Moderation and Customer Support in Greece

    3 weeks ago

    Oslo, Oslo County, Norway JL Talent Partners Full time

    We are seeking skilled professionals to fill Content Moderator and Customer Support positions in our dynamic team in Athens and Thessaloniki. If you possess strong communication and problem-solving skills, and are fluent in English, we encourage you to apply.Key Responsibilities:As a Content Moderator, you will review content such as videos, news stories,...

  • Nordic Speakers

    2 months ago

    Oslo, Norway Cross Border Talents Full time

    Nordic Speakers - Customer Service, Sales Representative, or Content Moderator Location: Lisbon, Portugal Starting Date: October Relocation Assistance and Housing Support Provided We are seeking motivated Nordic speakers for exciting opportunities in Lisbon as Customer Service Representatives, Sales Representatives, or Content Moderators. Join a dynamic team...

  • Strategic Content Development Manager

    2 weeks ago

    Oslo, Oslo County, Norway DNV Full time

    DNV seeks a highly skilled Content Strategist to support the company's strategic goals and thought leadership ambitions. The ideal candidate will be a passionate writer with a strong background in journalism, political science, communications, or a related field.### Key ResponsibilitiesDevelop and edit high-quality content that aligns with DNV's strategic...

  • Career Opportunities in Greece: Content Moderator/ Customer Support Roles

    3 weeks ago

    Oslo, Oslo County, Norway JL Talent Partners Full time

    We are seeking highly skilled and enthusiastic Content Moderators/ Customer Support professionals to join our dynamic team in Greece. As a Content Moderator, you will work with a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles, scoring them on areas such as age-appropriateness, level...

  • 👤 Norwegian English Content Moderator

    2 weeks ago

    Oslo, Oslo County, Norway Cross Border Talents Full time

    About the Role: We are seeking a highly skilled Norwegian English Content Moderator to join our team in Thessaloniki, Greece. As a Content Moderator, you will play a critical role in maintaining the integrity of the digital environment by reviewing and evaluating various types of content.Key Responsibilities:Review and evaluate content for...

  • Content Development Expert

    2 hours ago

    Oslo, Oslo County, Norway DNV Full time

    As a highly skilled Content Manager, you will create high-quality content that supports DNV's strategic goals and thought leadership ambitions.DNV offers an attractive salary of $85,000 per year, commensurate with your experience and qualifications. You will be part of our dynamic Group Communications team, consisting of highly competent professionals from...

  • Norwegian Video Content Reviewer in Thessaloniki Greece

    6 days ago

    Oslo, Norway Cross Border Talents Full time

    Are you passionate about creating a safer online space? We’re looking for a proactive Content Moderator to join our team! If you have strong attention to detail, thrive in dynamic environments, and are committed to enhancing online safety, this role could be a perfect fit. Role Overview: As a Content Moderator, you’ll review user-generated content to...

  • Norwegian and English Content Moderator

    2 weeks ago

    Oslo, Oslo County, Norway Cross Border Talents Full time

    Job DetailsAs a Content Moderator for a dynamic company like Cross Border Talents, you will play a vital role in maintaining the integrity of the digital environment. This position is perfect for those who possess fluency in both Norwegian and English, with strong reading and verbal communication skills in both languages.About the RoleAs a Content Moderator,...

  • Norwegian Content Writer and Translator

    4 weeks ago

    Oslo, Oslo County, Norway Language Bear Full time

    Language Bear is a leading content creation company that collaborates with a team of 1000+ native speakers from around the world. Our experts specialize in creating engaging, SEO-friendly content tailored to the needs of our clients. With extensive experience in various topics, we have successfully completed projects for numerous industries, including Travel...

  • Content and Marketing Specialist

    2 weeks ago

    Oslo, Oslo County, Norway Oivi Full time

    About OiviOivi is a young and ambitious medtech company developing innovative technology to overcome the challenge of Diabetic Retinopathy.We aim to bring to market a low-cost, AI-enabled fundus camera for early screening.Job ResponsibilitiesAssist in creating, implementing, and monitoring marketing campaignsContribute to social media content creation and...

  • Educational Program Content Developer

    3 weeks ago

    Oslo, Oslo County, Norway EIT RawMaterials Full time

    About the RoleWe're seeking a highly skilled Educational Program Content Manager to join our team at EIT RawMaterials. As a key member of our team, you will be responsible for designing and developing innovative educational programs that meet the needs of professionals in the raw materials sector.Key Responsibilities:Design and develop educational programs...

  • Educational Program Content Strategist

    4 weeks ago

    Oslo, Oslo County, Norway EIT RawMaterials Full time

    About the RoleWe're seeking a creative and strategic Educational Program Content Manager to join our in-house team at EIT RawMaterials. As a key member of our team, you'll play a pivotal role in shaping our educational offerings and ensuring they meet the highest standards.Key ResponsibilitiesDesign and develop innovative educational programs that cater to...

  • Content Moderator

    4 weeks ago

    Oslo, Oslo County, Norway Cross Border Talents Full time

    Are you a fluent Norwegian and English speaker looking for a challenging role in content moderation? We have an exciting opportunity for a Bilingual Content Reviewer to join our team in Thessaloniki, Greece.As a Content Moderator, you will be responsible for reviewing and evaluating various types of content, including videos, news articles, images, and...

  • Bilingual Norwegian-English Content Moderator

    4 weeks ago

    Oslo, Norway Cross Border Talents Full time

    Do you speak and write Norwegian and English (both on at least C1 level)? Have you got previous experience in call centre or BPO environment and would like to continue or start working in content moderation, without the need to receive calls? Would you love to escape the cold winter and get to know the beauty of Greece? Or are you already residing in Greece?...

  • E-commerce Manager

    1 month ago

    Oslo, Oslo County, Norway TD SYNNEX Full time

    About the Role:The E-commerce Manager at TD SYNNEX is responsible for optimizing e-commerce processes by implementing and supporting systems that promote automated and self-sufficient business operations for customers and partners.Key Responsibilities:Manage EDI/XML connections, troubleshoot issues, and escalate to the EDI team when necessary.Set up,...