Customer Advocacy and Content Manager

2 days ago

Oslo, Oslo County, Norway Timely Full time

Timely is the leading provider of automatic time tracking software, as recognized by G2.com. We're revolutionizing time tracking for companies using cutting-edge AI technology. Our innovative tool automates the creation of time sheets by correlating computer activity with projects and tasks, allowing for a seamless and efficient time-tracking experience. At Timely, we prioritize user privacy - all activity information is kept strictly confidential and is never shared with anyone but the user. Timely is backed by some of the leading venture capital funds in Europe, including Concentric, Snö, 500 Startups, Melesio, Sanden, and Investinor. Our success has been featured in major global publications such as Techcrunch and BBC.

This role is perfect for someone with experience in operations roles, who understands how time tracking impacts business outcomes, and who is passionate about creating engaging customer education strategies that drive product adoption and retention. Our automatic time tracking is not just about tracking hours—it's about improving operations, and enhancing workflows in consultancies, agencies, and SaaS companies across the globe. We're looking for a strategic and creative leader to shape our customer education efforts, advocate for Timely's value, and build strong customer communities in target markets.

1. Develop and Execute Education Strategies
  • Create Learning Programs: You'll design and lead education programs that align with customer needs. By understanding the challenges faced by consultancies, agencies, and SaaS businesses, you'll help them see how Timely time tracking data can drive smarter business decisions.
  • Demonstrate Product Value: Your focus will be on solving key issues like adoption, utilization, and efficiency, offering tailored resources like adoption guides, end-user onboarding packs, and educational webinars to meet these goals. Your work will also demonstrate how Timely's integrations with tools like Microsoft Teams, Jira, Asana, Monday, and ClickUp fit seamlessly into existing workflows.
  • Ensure Engagement: Make learning both effective and engaging by incorporating creativity, fun, and a user-first approach.
2. Leverage Data for Tailored Education
  • Personalize Learning Tracks: Analyze user behavior and segment customers to deliver highly relevant educational content, ensuring users receive the right resources at the right time.
  • Monitor Adoption Trends: Use data to spot where users struggle with adoption and craft resources to solve those issues quickly.
  • Strategic Content Delivery: Plan and send personalized, scalable content to boost product utilization and mastery at all stages of the user journey.
3. Build a Customer Community and Advocate for Success
  • Create a Knowledge Hub: Collaborate with Support, Customer Success and Marketing teams to build a content-rich hub where users find answers, share experiences, and learn best practices.
  • Tell Success Stories: Identify customer success stories that show Timely's business impact, sharing them as inspiration for other users.
  • Encourage Advocacy: Identify power users and elevate them as product evangelists who contribute to the community and share their success stories.
4. Be a Brand Ambassador
  • Host Educational Events: Lead webinars, Q&A sessions, and podcasts to engage with users and provide insights on maximizing Timely's value.
  • Drive Engagement: Proactively reach out to customers, ensuring they have the support they need while promoting user-generated content to showcase how teams are using Timely.
  • Lead Customer Advisory Board: Manage relationships with key users to ensure their feedback shapes future product development, fostering ongoing customer loyalty.
5. Collaborate Across Teams
  • Work with Product and Marketing: Align your educational efforts with product releases, marketing campaigns, and new feature rollouts to ensure customers are always in the loop and informed.
  • Support Customer Success: Partner with the Customer Success team to identify customer pain points and design learning materials that reduce friction in the user experience.
Key competencies:
  • Industry Expertise & Customer-Centric Mindset: Proven experience in operations within consultancies, agencies, or SaaS businesses, with deep knowledge of customer challenges in key markets like the US, UK, and Europe. Ability to empathize with customers and create solutions that address their needs.
  • Exceptional Communication (Written & Verbal): Skilled at conveying complex ideas clearly, building strong relationships, and tailoring content to diverse audiences.
  • Educational Content Creation & Community Building: Proven ability to create engaging, instructional content, and foster an active, engaged community that supports users throughout their journey.
  • Project Management & Collaboration: Strong organizational skills to manage multiple projects efficiently, working cross-functionally with teams to ensure educational programs are aligned with business priorities.
  • Creative Problem Solving & Data-Driven Approach: Adept at thinking outside the box and leveraging data to optimize educational programs and engagement strategies.
  • Technology Fluency & Adaptability: Understanding of time-tracking solutions and how they optimize business operations. Comfortable adapting to new tools, technology, and evolving customer needs.
What We Offer
  • Opportunity to work on innovative solutions for a market-leading product
  • Competitive salary and benefits package, including stock options
  • Flexible work environment with remote working options
  • Continuous learning and professional development opportunities
  • Collaborative and dynamic team culture
  • At Timely, we're committed to building a diverse and inclusive workplace. We encourage applications from all qualified individuals, regardless of background.

If you're excited about this opportunity and believe you're the right fit, we'd love to hear from you Please submit your CV along with examples of content you've created (e.g., blog posts, how-to guides, onboarding materials) that showcase your ability to simplify complex ideas.

#J-18808-Ljbffr

  • Customer Advocacy and Content Manager

    1 day ago

    Oslo, Oslo County, Norway Timely Full time

    Customer Advocacy and Content ManagerTimely is the leading provider of automatic time tracking software, as recognized by G2.com. We're revolutionizing time tracking for companies using cutting-edge AI technology. Our innovative tool automates the creation of time sheets by correlating computer activity with projects and tasks, allowing for a seamless and...

  • Customer Advocacy Manager

    1 day ago

    Oslo, Oslo County, Norway Timely Full time

    Role OverviewWe are seeking a highly skilled Customer Advocacy Manager to join our Marketing team. As part of this role, you will design, execute, and optimize customer-centric content that drives adoption, engagement, account expansion, and customer advocacy.About the JobThis is a unique opportunity to work with our innovative automatic time tracking...

  • Advocate and Content Lead

    1 day ago

    Oslo, Oslo County, Norway Timely Full time

    Job DescriptionWe are looking for an experienced Customer Advocacy Manager to join our Marketing team. In this role, you will be responsible for designing, executing, and optimizing customer-centric content that drives adoption, engagement, account expansion, and customer advocacy.About TimelyTimely is a leading provider of automatic time tracking software,...

  • Content Strategist for Growth

    1 day ago

    Oslo, Oslo County, Norway Timely Full time

    About the RoleIn this position, you will play a critical role in creating and executing customer-centric content strategies that drive growth and customer advocacy. You will be working closely with our Marketing team to design, develop, and implement engaging content that resonates with our target audience.The CompanyAt Timely, we're revolutionizing time...

  • Content Manager

    4 days ago

    Oslo, Oslo County, Norway Pareto Securities Full time

    Are you a creative storyteller passionate about finance and the stock market? Do you want to be part of a small, dynamic team in an international company where your contributions make a real difference? We're looking for a Content Manager in Oslo to elevate our communication to the next level.As a Content Manager, you'll develop and execute engaging content...

  • Customer Success Storyteller

    1 day ago

    Oslo, Oslo County, Norway Timely Full time

    Key ResponsibilitiesIn this role, you will be responsible for creating and executing a comprehensive customer advocacy program that drives growth and customer engagement. This includes developing and implementing content strategies, building and maintaining relationships with key customers, analyzing performance data, and collaborating with cross-functional...

  • Customer Success Manager

    1 week ago

    Oslo, Oslo County, Norway Heimdall Power Full time

    WHO WE ARE:Heimdall Power is a fast-growing Norwegian-born tech company, established in 2016. We have global ambitions and are already present in 17 European countries as well as the U.S. We aim to optimize power grids worldwide, promoting a swift, secure and affordable green energy transition. Our unique offering combines software and sensors to increase...

  • Ecommerce Content Manager

    8 hours ago

    Oslo, Oslo County, Norway HELLY HANSEN AS Full time

    About the RoleWe are looking for an experienced Ecommerce Content Manager to join our team in Oslo, Norway. As a key member of our ecommerce department, you will be responsible for creating engaging content and promotional materials for HellyHansen.com. The ideal candidate will have a strong background in ecommerce or retail, with experience working with...

  • Digital Content Manager

    1 day ago

    Oslo, Oslo County, Norway TN Norway Full time

    Tibber Job OpportunityWe are seeking a highly skilled Digital Content Manager to join our team. As a key member of our content development department, you will be responsible for creating engaging, SEO-optimized content for Tibber's website and digital platforms.Your primary goal will be to translate complex energy consumption data into compelling narratives...

  • Content Moderator and Customer Support Expert

    2 days ago

    Oslo, Oslo County, Norway Savior Artigos Texteis Lda Full time

    We are seeking a highly skilled Content Moderator and Customer Support Expert to join our team in Malta.In this role, you will be responsible for reviewing and moderating user-generated content, ensuring that it meets our company's guidelines and legal requirements.Review and moderate user-generated content in accordance with company guidelines and legal...

  • Content Manager for Strategic Communications

    5 days ago

    Oslo, Oslo County, Norway TN Norway Full time

    Job DescriptionWe are seeking a highly skilled Content Manager to join our team at TN Norway. As a Content Manager, you will be responsible for producing high-quality content that supports our strategic goals and thought leadership ambitions.You will be creating content in both Norwegian and English, with a focus on English. Your responsibilities will...

  • Content Specialist

    2 weeks ago

    Oslo, Oslo County, Norway SuperOffice Full time

    We're looking for a talented content marketerAre you the kind of content creator who makes people stop scrolling? Do you have a proven track record of crafting stories that don't just look great but drive real results? If you're a strategic, hands-on content marketer who thrives on creativity, impact, and execution—this role is for you.At SuperOffice,...

  • Strategic Content Manager

    5 days ago

    Oslo, Oslo County, Norway TN Norway Full time

    As a Strategic Content Manager, you will produce high-quality content that supports DNV's strategic goals and thought leadership ambitions. You will be creating content in both Norwegian and English, but mostly English.You will be one of two speechwriters for DNV's Group President and CEO, and you will edit/write and project manage flagship corporate...

  • Content Marketing Specialist

    1 week ago

    Oslo, Oslo County, Norway TN Norway Full time

    We're looking for a talented Content Marketing SpecialistAre you the kind of content creator who makes people stop scrolling? Do you have a proven track record of crafting stories that don't just look great but drive real results? If you're a strategic, hands-on content marketer who thrives on creativity, impact, and execution—this role is for you.At...

  • Content Writer

    1 week ago

    Oslo, Oslo County, Norway Strawberry Full time

    Are you passionate about creating engaging, high-quality content that captivates audiences and strengthens brand presence? Do you thrive in a fast-paced environment where writing, editing, and strategic content management come together? If so, this is your opportunity to join Strawberry's Brand & Content Marketing teamAs our Content Writer & Editor, you will...

  • Content Writer

    1 week ago

    Oslo, Oslo County, Norway Strawberryhotels Full time

    Are you passionate about creating engaging, high-quality content that captivates audiences and strengthens brand presence? Do you thrive in a fast-paced environment where writing, editing, and strategic content management come together? If so, this is your opportunity to join Strawberry's Brand & Content Marketing teamAs our Content Writer & Editor, you will...

  • Social Media Manager

    1 week ago

    Oslo, Oslo County, Norway TN Norway Full time

    Headquartered in Oslo, Norway, Opera has a global presence with major hubs in Poland, China, Spain, Scotland, and Sweden, coupled with operations spanning numerous other countries. As a publicly traded company, Opera is listed on the Nasdaq stock exchange under the ticker symbol "OPRA".Location: Oslo, NorwayEmployment type: 6-12 month contractReports to:...

  • Content Strategist

    19 hours ago

    Oslo, Oslo County, Norway reMarkable Full time

    About Our Ideal CandidateWe are looking for a collaborative and flexible individual who thrives in a dynamic environment where stakeholder management is essential. You should possess strong communication skills, allowing you to effectively align strategies across teams and stakeholders.Your responsibilities may include:Developing and executing email...

  • Customer Manager, Enterprise

    2 days ago

    Oslo, Oslo County, Norway TN Norway Full time

    Social network you want to login/join with:Customer Manager, Enterprise & Mid-Market, OsloClient: nShiftLocation: Oslo, NorwayJob Category: OtherJob Reference:c43a85462318Job Views:2Posted:16.03.2025Expiry Date:30.04.2025Job Description:About UsnShift is the leading global provider of cloud delivery management solutions (SaaS), enabling the frictionless...

  • Customer Manager, Enterprise

    2 days ago

    Oslo, Oslo County, Norway nShift Full time

    About UsnShift is the leading global provider of cloud delivery management solutions (SaaS), enabling the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the...