Quality & Continuous Improvement Manager - GPQSS Norway

2 days ago


Oslo, Oslo County, Norway TN Norway Full time

Quality & Continuous Improvement Manager - GPQSS Norway, Oslo

Client: HITACHI ENERGY NORWAY AS

Location: Oslo, Norway

Job Category: Other

Job Reference: 078756b67241

Job Views: 3

Posted: 15.03.2025

Expiry Date: 29.04.2025

Job Description:

Description: Hitachi Energy is looking for a Quality & Continuous Improvement Manager to join the PGGI team. As the Quality & Continuous Improvement Manager, you'll be promoting behavioural change to continuously improve performance through programs and initiatives by understanding and effectively addressing barriers to behavioural change. You will work with local management teams to prevent mistakes and defects in products and avoid problems when delivering solutions or services to customers, ensuring that Hitachi Energy and customer quality requirements will be fulfilled.

If you have a passion for quality and continuous improvement and would like to be the voice of the customers represented within the Hitachi Energy local business by utilising customer feedback processes like customer surveys, complaint resolution, and results of customer feedback data analysis to communicate effectively with the management team regarding customer experience feedback and input to decisions.

Responsibilities:
  1. Design and develop the Quality & Continuous Improvement local functional area by influencing and consulting with key stakeholders such as senior management.
  2. Drive and support the strategy deployment to identify the Quality & Continuous Improvement strategy for the local business ensuring alignment with product line strategy. Drive the utilization of process management across the local business to deliver consistent results, minimizing variation and maximizing efficiencies.
  3. Ensure that quality assurance is embedded in all processes (built-in quality). Perform assessments and audits as an input to improving processes, leveraging identified risks, failures, and non-conformances within the local business, suppliers, and customers.
  4. Ensure effective internal control systems are in place internally and for suppliers to verify that processes continue to meet customer and stakeholder requirements.
  5. Monitor, analyze, and report quality metrics to ensure corrective actions are taken. Ensure that appropriate corrective and preventive actions are taken, and solutions are managed to closure.
  6. Deploy and execute the local strategy for continuous improvement and strategy deployment via L6S and other continuous improvement methodologies.
  7. Understand the organization's vision, objectives, and improvement needs, and suggest projects and improvement actions that support objectives. Facilitate best practice sharing. Work directly with key stakeholders to achieve buy-in and execute strategy.
  8. Provide local organization-wide visibility of the current portfolio of Quality & Continuous Improvement efforts; track via metrics/KPIs progress and value from these efforts through the Quality Improvement Plan to help decision makers allocate resources and recognize success.
  9. Support the deployment of policies, regulations, and processes that sufficiently describe the value chain activities and ensure effectiveness in meeting customer and shareholder expectations.
  10. Drive the utilization of process management across the organization to deliver consistent results, minimizing variation and maximizing efficiencies.
  11. Develop, implement, and follow up on quality processes and related tools to assure quality in own processes, as well as drive Top Quality issues and report, analyze and act on KPIs. Ensure conformance with applicable Hitachi Energy regulations and instructions related to quality, driving the audit plan and program.
Background:
  1. Experience working within a matrix organization or within Quality & Continuous Improvement.
  2. University degree in Engineering or Quality Management.
  3. Proven experience in process improvement and quality assurance roles in a global Engineering environment (advantage also from Manufacturing companies).
  4. Lean Six Sigma Green Belt minimum.
  5. High attention to detail.
  6. Excellent communication skills both verbally and in writing.

Please note that in cooperation with Meditor search, we conduct a background screening on all candidates that receive an offer of employment in Hitachi Energy Norway to ensure the best quality in our recruitment process, according to our company policy.

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