Vet Affairs Manager

20 hours ago

Oslo, Oslo County, Norway TN Norway Full time

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No Relocation Assistance Offered
#158983 - Oslo, Oslo, Norway

Location: Preferably in the Oslo area
Travel: 30%, primarily within Norway
Reporting to: Nordic Director, Professional & Veterinary Affairs

Why Work For Hill's Pet Nutrition:

  • The Hill's Pet Nutrition Values: To help enrich and lengthen the special relationships between people and their pets.
  • The learning & development opportunities: You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.
  • The challenge & variety: You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.
  • The global experience: You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.

Job Purpose:
The role provides both technical support to veterinary customers and commercial support to regional sales and marketing teams. Key drive is to help drive veterinary nutrition growth through relationship building and influence of veterinary specialists, key thought leaders, healthcare teams and veterinary students, growing awareness, recommendation and sales of Hill's products. You will ensure the highest levels of customer service and expertise in order to build trust and respect within the veterinary industry, delivering information on Hill's products to specialists and other veterinary clinic accounts to drive their endorsement. The position serves as a technical liaison, consulting, mentoring and training Territory Managers in the Norwegian sales region, but occasionally to the wider Nordic commercial team.

What you will do:

  • In partnership with our customer development team and the key account team, develop and grow relationships with key opportunity customers, including key thought leaders, referral centres, and corporate veterinary practices in the region. Drive nutritional and brand awareness and engagement via core strategies including WSAVA's 5VA elements and nutritional seminars to support objectives.
  • Provide face to face and virtual coaching, training, support and mentoring to the team in Norway on technical nutritional skills, product knowledge, and veterinary practice development and relations. Participate in joint call days to veterinary practices and provide training for in-clinic seminar delivery.
  • Provide professional support to veterinary schools in Norway, including seminars, virtual learning and engagement activities, and other ways to drive nutritional engagement and Hill's brand awareness among potential veterinary professionals. Recruit and manage the student reps from the University of Oslo.
  • Provide professional support at local and regional meetings and congresses.
  • Provide support in developing and checking technical accuracy of marketing and educational materials as requested.
  • Deliver information on our products and services through written and oral communication and presentation skills.
  • Maintain the highest professional and ethical standards whilst representing the company.

Key Challenges & Opportunities:

  • To identify and implement strategies for improving and promoting veterinary recommendation of dietetic and wellness nutrition in a time-poor veterinary workforce, where sales of nutritional products may not be seen as a priority.
  • Juggling a highly multifaceted workload, prioritising areas of most commercial importance, whilst being creative in providing time-saving solutions to ensure continued widespread support.
  • Pitching conversations, presentations and technical materials and information at an appropriate level, whilst effectively communicating Hill's evidence-based nutrition and research, maintaining engagement and professionalism, without disparaging competitor products.

Qualifications & Experience:

  • 3+ years of small animal clinical practice experience.
  • Basic understanding of business terminology; good analytical skills.
  • Strong work ethic; professional appearance and approach; high integrity.
  • Self-motivated and highly competitive.
  • Passion for pets and nutrition.
  • Drive to grow and build the business, through direct key thought leader relationships and supporting the account base of the region's sales team.

Who you are:

  • Excellent English language proficiency (written, verbal and presentation) and ability to tailor key messages to audience.
  • Work independently, manage a demanding schedule with some irregular hours and manage travel within region to deliver customer visits/training; some overnight and weekend travel required.
  • Proactive and creative - ability to make sound decisions under conditions of uncertainty or complexity; ability to generate new insights and ways of working to drive business goals.
  • Proficient in the use of digital tools, such as Google Docs, Sheets and Slides, as well as some proficiency with social media engagement.
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