Airport Operations Supervisor

23 hours ago


Oslo, Oslo County, Norway Qatar Airways Full time

Description

We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based at Oslo. This position is for a fixed 2 year contract.

Reporting directly to the Duty Officer, you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award-winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed, as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding, and any other challenges.

Key accountabilities include:

  • Facilitates ramp handling in liaison with all airport staff to expedite departures
  • Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance
  • Plans efficient duty allocations of manpower during duty periods for Customer Service Agents and provides support to the Airport Services Manager in case of flight disruptions, mis-connections, and other passenger-related disruptions
  • Provides leadership, demonstrates team building skills, directs staff, and evaluates performance as well as being able to build on constructive feedback
  • Generates various reports and always keeps the workplace neat and tidy while offering support to the Airport Services Manager in the implementation of training and remaining sensitive in varying difficult situations at all times
  • Manages and trains the ticketing team

Qualifications

The successful candidate will have the following qualifications and skills:

  • Relevant College or University qualification
  • Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level
  • Excellent communication skills with fluency in the English language
  • Knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations
  • Able to perform duties under pressure while maintaining the highest levels of customer service standards
  • Good understanding of conditions of carriage, International Civil Aviation Safety, and Security procedures
  • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling
  • High level of computer literacy
  • Excellent customer focus and service delivery

You must have the legal rights to live and work in Norway to be considered for this role.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records, and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

#J-18808-Ljbffr

  • Oslo, Oslo County, Norway Qatar Airways Full time

    Job Description:We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based at Oslo. This position is for a fixed 2-year contract.As a key member of our team, you will supervise your team to deliver exceptional customer service to our customers and ensure they receive the award-winning 5-star service Qatar Airways is renowned...


  • Oslo, Oslo County, Norway Qatar Airways Full time

    Job OverviewWe are seeking a highly skilled Airport Services Duty Supervisor to join our team at Qatar Airways. As a key member of our Ground Services department, you will play a vital role in ensuring the smooth operation of our airport services.Key ResponsibilitiesFacilitate Ramp Handling: Work closely with airport staff to expedite departures and ensure...


  • Oslo, Oslo County, Norway TN Norway Full time

    We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based at Oslo.Reporting directly to the Duty Officer, you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award-winning 5-star service Qatar Airways is renowned for. You will also be required to support the...


  • Oslo, Oslo County, Norway Qatar Airways Full time

    We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based at Oslo. This position is for a fixed 2 year contract.Reporting directly to the Duty Officer, you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for....


  • Oslo, Oslo County, Norway Qatar Airways Full time

    About the RoleThis is an exciting opportunity to join Qatar Airways as an Airport Services Duty Supervisor. You will be responsible for supervising airport teams, facilitating ramp handling, and planning efficient duty allocations.Responsibilities Include:Ensuring Smooth Airport Operations: Collaborate with airport staff to expedite departures and maintain a...


  • Oslo, Oslo County, Norway Qatar Airways Full time

    Role Overview:This role is for a skilled professional who can lead a team to deliver exceptional customer service. As a supervisor, you will work closely with the Airport Services Manager to achieve on-time performance, facilitate ramp handling, and provide leadership to the airport team.The ideal candidate will have relevant experience in ground handling...


  • Oslo, Oslo County, Norway CBRE Full time

    Job Description:The main purpose of the Data Center Supervisor role is to manage the Operations team on site and support the Critical Facility Manager in their absence. The responsibilities include:Creating shift schedules, holiday plans, training plans, and inducing new employees into the teamManaging the Operations team (day + shift technicians) and...


  • Oslo, Oslo County, Norway Qatar Airways Full time

    Key Responsibilities:As an Airport Services Duty Supervisor, you will be responsible for supervising a team of customer service agents, planning efficient duty allocations, and providing support to the Airport Services Manager during flight disruptions. You will also be required to generate various reports and maintain a neat and tidy workplace.The...


  • Oslo, Oslo County, Norway Qatar Airways Full time

    Be Part of Our StoryAt Qatar Airways, we're committed to delivering exceptional customer service and creating memorable experiences for our passengers. As an Airport Services Duty Supervisor, you'll play a crucial role in making this happen.Your Key Responsibilities Will Include:Delivering Exceptional Customer Service: Lead and manage your team to deliver...

  • Shift Supervisor

    1 week ago


    Oslo, Oslo County, Norway DOF Full time

    Join DOF's growth as a Shift SupervisorWith numerous long-term projects secured, DOF is expanding rapidly. We are looking for more colleagues to join our dynamic team and contribute to our success. We have a lot of exciting projects ahead, including a 3-year (with possible extension) Inspection, Maintenance and Repair (IMR) contract with Equinor as a client,...


  • Oslo, Oslo County, Norway CBRE Global Workplace Solutions (GWS) Full time

    Role OverviewThe Data Center Supervisor plays a critical role in the success of our operations team, ensuring that our data center site runs smoothly and efficiently. This is an exciting opportunity to join a dynamic team and take on new challenges, developing your leadership skills and expertise.Key AccountabilitiesDevelop and implement effective operating...


  • Oslo, Oslo County, Norway Strawberryhotels Full time

    Are you a driven and ambitious individual looking for a new challenge? Do you want to be part of a dynamic and fast-paced team that's passionate about delivering exceptional guest experiences?If so, then this could be the perfect opportunity for you. As a Hovmester at the Quality Airport Hotel Gardermoen, you'll have the chance to work with a talented team...


  • Oslo, Oslo County, Norway Strawberry Full time

    Er du klar for å skape uforglemmelig gjesteopplevelser?På Quality Airport Hotel Gardermoen er ingen dag lik - heldigvis Det handler om møter mellom mennesker. I det ene øyeblikket er det et stort arrangement, og i det neste bygges scenen for fotballagets kickoff. Eller kanskje vi leter etter den perfekte lydmiksen til årets juleshow? Hotellet vårt...


  • Oslo, Oslo County, Norway CBRE Full time

    About the Role:The CBRE Critical Services Teamlead / Data Center Supervisor is responsible for managing the operations team on site and supporting the Critical Facility Manager in their absence. The role involves creating shift schedules, holiday plans, training plans, and inducing new employees into the team.Responsibilities include:Managing the Operations...

  • IT Facility Supervisor

    20 hours ago


    Oslo, Oslo County, Norway TN Norway Full time

    Welcome to CBRE Data Centre Solutions (DCS), a leading global provider of data centre services. We deliver fully integrated real estate, facilities, and technology solutions to data centre owners, occupiers, and investors worldwide.We are currently seeking a skilled Data Center Supervisor to join our team in Oslo, Norway. This exciting opportunity offers a...


  • Oslo, Oslo County, Norway BEUMER Group GmbH & Co. KG Full time

    Do you want to become part of a new project team in Oslo Airport, who are taking care of the installation and commissioning of the new Baggage Handling System at Oslo Gardermoen T1?BEUMER Group is looking for individuals who are interested in working in a fast-paced environment with many opportunities for development. After commissioning, you will have the...


  • Oslo, Oslo County, Norway CBRE Global Workplace Solutions (GWS) Full time

    Company OverviewCBRE Global Workplace Solutions (GWS) is a leading provider of fully integrated real estate, facilities, and technology solutions for data center owners, occupiers, and investors worldwide. Our team is dedicated to delivering exceptional service and expertise to help our clients achieve their goals.About the RoleWe are seeking an experienced...


  • Oslo, Oslo County, Norway Menzies Aviation Full time

    About the RoleThis exciting opportunity is ideal for individuals who possess strong communication skills, both written and verbal, and are comfortable working with computer systems.As a Passenger Service Agent, you will work closely with our team to provide excellent customer service and ensure smooth airport operations.Requirements:Strong English language...


  • Oslo, Oslo County, Norway Menzies Aviation Full time

    **Job Description**As a Ramp Agent, your primary responsibility will be to handle the unloading and loading of luggage, cargo, and mail on and off commercial aircraft in accordance with company and airport procedures.You will also be responsible for driving and operating specialized ground service equipment and commercial vehicles, as well as providing...


  • Oslo, Oslo County, Norway BEUMER Group Full time

    Job DescriptionDo you want to become part of a new project team in Oslo Airport, who are taking care of the installation and commissioning of the new Baggage Handling System at Oslo Gardermoen T1?BEUMER Group is looking for individuals who are interested in working in a fast-paced environment with many opportunities for development. After commissioning, you...