Technical Account Manager

2 days ago


Bergen, Vestland, Norway ABB AS Full time

Placering
Bergen

Technical Account Manager
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to
Engineering Manager

Your role and responsibilities
We are looking for the next Technical Account Manager for Tjeldbergodden. The Technical Account Manager is responsible for maintaining customer relationships and ensuring customer satisfaction by providing technical support before, during, and after delivery. Ensuring the technical development of the system, assisting sales, projects, and clients in the choice of technical solutions, and evolution strategy for the complete system. Main Tasks:

  1. Overall technical responsibility on Tjeldbergodden
  2. Serve as the lead point of contact for all technical issues, alongside ServiceDesk
  3. Build and maintain strong, long-lasting client relationships
  4. Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  5. Communicate client technical needs and demands to ABB
  6. Assist with challenging client requests or issue escalations as needed
  7. Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  8. Identify opportunities to grow business with existing clients
  9. Assist in finding resources for projects and modifications
  10. Responsible for maintaining the Tjeldbergodden test system located at the ABB premises in Bergen
Sales:
  1. Member of Account Team according to Automation Brownfield Sales matrix
  2. Provide sales with technical input, with focus on assuring that choices are optimal for the system, and according to current evolution strategies
  3. Performing technical QA in sales within service, operation, and modifications
  4. Responsible for regular site meetings
Operation:
  1. Maintain overview and knowledge of the plant's operations technology
  2. Contribute to maintain plant integrity, uptime, and provide technology specific input for optimal life cycle planning of the plant assets
  3. Technical support and Quality assurance in projects
  4. Helping to resolve problems and follow up Service Desk Incidents and Field Alerts
  5. Site responsible for ServIS and CMDB (Install base database)
  6. Assist customer in planning of system patches and other Cyber Security operations
  7. Responsible for Tjeldbergodden simulator and ensuring that the simulator is up to date

Qualifications for the role

  • Master/Bachelor/Technician in Automation or relevant discipline
  • Good knowledge of automation with background from the oil and gas industry
  • Good knowledge of ABB's control system 800xA and Harmony
  • Good knowledge of site standards and regulations
  • Good writing and verbal fluency in Norwegian and English
  • Independent, sociable, and cooperative
  • Enjoy working in a team, and at times in a hectic environment
  • Ability to work in a structured and targeted way with focus to reach good results
  • Ability and a desire for professional development

More about us
We offer:

  1. Technical and personal challenges in a positive and innovative environment
  2. An experienced team that will share knowledge, support, and give feedback
  3. Varied and challenging work tasks
  4. Opportunity for personal and technical development
The position will be located in ABB Bergen. For any questions regarding the position please contact: Espen Talhaug, 980 73 268. Please apply latest by the 29th of September, 2024. ABB is a supplier of critical infrastructure. Personnel safety is therefore important to ABB and our customers. In collaboration with Meditor, ABB in Norway conducts background checks on candidates who receive offers of employment. This is to ensure compliance with ABB's guidelines for recruitment and personnel safety, as well as compliance with legal requirements related to trade sanctions. Candidates will be asked to provide relevant information. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe.

Locations
Bergen, Norway

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