Customer Support Specialist Product
4 days ago
Are you our next Customer Support Specialist?
Grunt makes turning data into eye-catching presentations fast, fun, and easy. With built-in branding for non-designers, smart formatting for visual storytelling, and an intuitive design, it streamlines the entire process. Its automated workflows and 40+ integrated tools for PowerPoint keep everything running smoothly. It's everything you need to stay focused on what matters while making an impact with your presentations.
As our Customer Support Specialist, you'll be a frontline expert, ensuring our customers have a seamless experience with Grunt. You'll troubleshoot technical issues, guide users through solutions, and collaborate with multiple teams to resolve customer inquiries efficiently. Your proactive approach and problem-solving mindset will help enhance user satisfaction while providing valuable insights to our product and commercial teams.
You'll be a key part of our team, working closely with Product, Client Education, Tech, and Commercial to bridge the gap between users and internal teams. This is an opportunity to make a real impact by refining support processes, advocating for customers, and playing a crucial role in Grunt's client success strategy.
We will count on you to:- Handle customer inquiries through multiple channels and manage support tickets in HubSpot.
- Troubleshoot technical issues by guiding customers through step-by-step solutions clearly and effectively.
- Collaborate with the Client Education team to improve user training and support materials.
- Escalate complex issues to the Product and Tech teams when needed.
- Collect and share customer feedback to help improve the product and support experience.
- Maintain strong relationships with internal teams and confidently engage with senior stakeholders when needed.
- Take ownership of your role and the tools you use, driving workflow optimization and building a strong, scalable support function.
- You have 2+ years of experience in customer support, technical support, or IT helpdesk roles, ideally in B2B software applications.
- You're skilled in technical troubleshooting and comfortable walking clients through solutions via screen-sharing.
- You have experience working with ticketing systems (e.g., Zendesk, Freshdesk, Jira, or HubSpot).
- You're fluent in English; Norwegian and additional languages are a plus.
- You're comfortable working with senior stakeholders and aren't afraid to push for solutions when needed.
- You have strong communication skills and are customer-focused, proactive, and eager to learn.
- All hardware and software you need to perform in your role.
- A work environment where you can make a meaningful impact on our company from day one.
- You'll be part of a high-performing team driven by delivering the best products to our customers.
- 1 hour for personal development of your choice, every week. Is there a course you want to take? A book you want to read? A seminar you'd like to attend? Or something else? We support you in your journey with us
- Access to the on-site gym.
- Free lunch every day, with several cafeterias to choose from on a daily basis. We also keep our fridge stocked with a variety of snacks and beverages, as well as a selection of fruits.
- A collaborative culture where we share ideas freely and encourage innovation at all levels. We learn from each other.
- Modern office space We take pride in our cozy and modern office spaces. We believe the office should be a place that enables us to focus, but where we also can relax and have fun. That's why we have an Xbox, chess boards, and a ping pong table, in addition to cozy lounge areas where you can kick back and relax.
- Social gatherings. In addition to classic events like annual holiday- and summer celebrations, we enjoy doing fun stuff together Some recurring favorites include board game nights, movie nights, and sauna sessions with ice bathing. We've also tried go-karting, stand-up shows, golfing, and much more
Grunt is more than just a productivity tool; it's a movement towards efficiency and innovation in the corporate world. With a growth rate of over 100%, and potential market expansions planned for UK and Benelux, we are ready to scale rapidly in 2025 and revolutionize the presentations world.
If you're passionate about making a tangible impact, challenging the giants of the industry, and being part of a team that values agility and high performance, Grunt is your place to shine
If you are curious about us at Grunt, we'd love to see your application
If you have any questions about the role or our company, feel free to reach out to our Talent Advisor, Valentina, on valentina.bechara@grunt.pro
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