Technical Support Associate

4 days ago


Oslo, Oslo County, Norway TN Norway Full time

About the Role

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We are seeking a skilled Customer Service Agent to join our team, supporting our customers with their inquiries and concerns. This is a temporary full-time position with the possibility of extension.

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The successful candidate will be responsible for providing exceptional customer service, escalating complex issues, and contributing to the development of user guides.

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Responsibilities

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  1. ">
  2. Assist customers with their queries and concerns via phone and written tickets">
  3. Evaluate and resolve customer complaints in a timely manner">
  4. Escalate complex issues to the second-line support team">
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Requirements

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To succeed in this role, you will need:

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  • Strong command of Swedish language (spoken and written)">
  • Basic computer skills and proficiency in Jira">
  • Excellent communication and interpersonal skills">
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Prior customer service experience is an advantage, but not necessary. We are looking for a proactive individual who is eager to learn and grow with our organization.



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