
Technical Support Associate
4 days ago
About the Role
">We are seeking a skilled Customer Service Agent to join our team, supporting our customers with their inquiries and concerns. This is a temporary full-time position with the possibility of extension.
">The successful candidate will be responsible for providing exceptional customer service, escalating complex issues, and contributing to the development of user guides.
">Responsibilities
">- ">
- Assist customers with their queries and concerns via phone and written tickets">
- Evaluate and resolve customer complaints in a timely manner">
- Escalate complex issues to the second-line support team">
Requirements
">To succeed in this role, you will need:
">- ">
- Strong command of Swedish language (spoken and written)">
- Basic computer skills and proficiency in Jira">
- Excellent communication and interpersonal skills">
Prior customer service experience is an advantage, but not necessary. We are looking for a proactive individual who is eager to learn and grow with our organization.
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