
Technical Support Specialist for Lab Equipment
2 days ago
Job Description:
We are seeking a Technical Support Specialist for Lab Equipment to join our team in Norway. In this role, you will be responsible for providing technical support and service to our customers, ensuring that they receive the best possible experience with our lab water purification systems.
As a Technical Support Specialist, your primary focus will be on diagnosing and repairing issues efficiently, validating equipment for compliance with industry standards, and providing exceptional customer support and training. You will also have the opportunity to travel within Norway and occasionally visit other Nordic countries, working on a variety of projects and developing your skills further.
In this dynamic role, you will manage work orders and service documentation in our CRM system, Service Max, and oversee spare part management. Your excellent problem-solving abilities and strong communication skills will enable you to provide top-notch customer support and training, empowering clients to maximize their systems.
Key Requirements:
- Technical bachelor's degree or equivalent technical certifications
- Strong technical background in field service, especially with lab equipment
- Excellent problem-solving skills
- Customer-focused with great communication skills
- Flexible to travel outside Oslo and work in remote areas of Norway
- Collaborative team player who can also work independently
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