Customer Service Engineer

2 weeks ago


Bergen, Vestland, Norway Corvus Energy Full time
About the Role

We are seeking a highly skilled Customer Service Engineer to join our team at Corvus Energy. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction with our products and services.

Key Responsibilities
  • Provide technical support to customers and Corvus field service personnel to troubleshoot and resolve issues with customer installations.
  • Ensure customer satisfaction with our products and services.
  • Collaborate with Sustainable Engineering to provide feedback on field issues to improve product reliability and functionality.
  • Travel to customer sites to perform service actions.
  • Develop and maintain needed skill sets and knowledge to expand department competency.
  • Participate in creating and improving processes that allow Corvus to deliver products and services more efficiently to our customers.
Requirements
  • Degree or Diploma in field of electronics or computer technician or equivalent work experience.
  • Proven troubleshooting and problem-solving skills applied to electrical-mechanical and software systems.
  • Proven professional English skills, both verbal and in writing.
  • Hands on experience installing and testing hardware and software in an industrial environment.
  • Hands on mentality.
  • Organized and good multitasking skills with the ability to manage workload and prioritize tasks.
  • Digital native embracing modern software and digital tools.
  • Able to work independently with minimal supervision.
  • Good communication and crisis management skills.
  • Flexibility and willingness to travel and work internationally.
About Corvus Energy

Corvus Energy is the world leading supplier of zero-emission solutions for the maritime industry. We specialize in developing cutting-edge battery energy storage solutions and hydrogen fuel cell systems to reduce emissions from a wide range of applications, from ferries and offshore vessels to tankers and cruise ships.



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