Operations Director

2 days ago


Oslo, Oslo County, Norway BOLT Full time
About the Role

We are seeking an analytical and solution-driven professional to support our Micromobility team in Oslo. In this dynamic and hands-on role, you will be responsible for managing Bolt's scooter/e-bike operations, driving business growth and profitability, and ensuring our users have a great experience.

You will plan and manage all operations of one or more cities and serve as the first point of contact for any issues. You will closely monitor key performance indicators (KPIs) to meet our operating standards, optimise operational efficiency and costs, and ensure that scooters/e-bikes are deployed to high-demand areas.

Key Responsibilities:
  • Managing the fleet, prioritising and delegating assignments effectively.
  • Analysing and monitoring city metrics, reporting them to relevant stakeholders, and identifying local trends, risks, and opportunities for improvement.
  • Streamlining operations by creating and optimising standardised processes to increase efficiency and resolve operational challenges.
  • Taking action based on customer feedback, and identifying areas for improvement to enhance customer satisfaction.
  • Supporting the development of effective strategies to enhance our fleet's value proposition and improve performance and retention.
  • Ensuring compliance with all legal, health, and safety regulations and keeping relevant stakeholders informed of any changes or updates to avoid potential risks.
About You

You have at least 2 years of experience in Operations, Logistics, or a related field and previous experience coordinating a team. You are fluent in English and Norwegian, a great collaborator, and you can easily network with people of various backgrounds. You possess good analytical skills and experience working with software like Excel or Google Sheets. You are interested in shared mobility and new technologies, and you drive efficiency by improving and standardising processes. You are a detail-oriented problem solver who takes responsibility for your work but can delegate tasks. You can work independently and possess strong prioritisation and time management skills.



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