Customer Service Lead

2 days ago


Stavanger, Rogaland, Norway Wolt Part time

Job Overview

We're seeking a Customer Service Lead to join our team in the Wolt Market Stavanger. As a key member of our operations team, you'll be responsible for ensuring efficient store operations and providing exceptional customer service.

About the Role

  • Lead a high-performing team and inspire a culture of excellent customer service.
  • Solve issues promptly and provide guidance to team members when needed.
  • Monitor and manage workload, efficiency, and office duties to ensure seamless store operations.
  • Collect and forward feedback from customers and team members to improve store performance.
  • Proactively participate in developing store operations and contributing to business growth.

Requirements

  • Experience in leading a team, ideally in grocery stores or retail, with a proven track record of success.
  • Excellent communication and interpersonal skills, with the ability to multitask and work under pressure.
  • Flexibility to work across all shifts, including weekends and public holidays, with reliable transportation to commute during early morning and late evening hours.
  • Full professional proficiency in English.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development within the company.
  • A collaborative and dynamic work environment.


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