Technical Service Lead

2 days ago


Stavanger, Rogaland, Norway ABB AS Full time

Job Description

This is a unique opportunity to join ABB's team as a Technical Account Manager. As a key member of our Account team, you will be responsible for providing technical guidance and support to our customers, as well as collaborating with sales teams to drive business growth.

Key Responsibilities

  1. Providing technical guidance on system installations, upgrades, and troubleshooting
  2. Maintain overview and knowledge of the plant's operations technology
  3. Contribute to maintain plant Integrity, uptime and provide technology specific input for optimal life cycle planning of the plant assets
  4. Responsible for input to CMDB (Configuration Management and Database Operation)
  5. Find the best course of action for maintaining production and minimizing risk in a platform using legacy hardware
  6. Collaboration with sales, contribute to scope of work definitions, estimation and ensure technical verification of bids/quotations
  7. Handling of 800xA field alerts, service packs, rollups or system patches installations, ensuring the SAS system is up to date
  8. Responsible for the Evolution Planning Document and the Modification Handbook
  9. Supporting the development of simulator capabilities
  10. Supporting ABBs ServiceDesk in dealing with technical incidents related to plant
  11. Maintaining Sleipner and Gudrun test systems located at the ABB premises in Stavanger
  12. Contributing to project deliveries to plant, this also includes offshore travel and site work
  13. Part of the Account team, working closely with the Project Managers and Account Manager to ensure quality in our deliverables and ensure customer satisfaction
  14. Building relationships with customers' technical organizations

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