Operations Onboarding Manager
6 days ago
We are a rapidly growing technology company on a mission to make cities a better place to live with the help of technology. Our food delivery platform has reached 12M users in 25 countries, and we are now expanding to become an everything app, delivering almost anything in under an hour.
About the RoleWe are seeking an experienced Operations Onboarding Lead to join our team in Oslo. As a key member of our operations team, you will oversee the onboarding process for our thousands of active courier partners, ensuring a seamless experience for both our couriers and customers.
Key Responsibilities- Lead a team of six people, including onboarding, projects, and courier engagement.
- Manage external vendors for courier gear storage and shipping.
- Oversee day-to-day courier onboarding operations to balance supply and efficiency KPIs.
- Optimize and develop a flexible and agile onboarding machine.
- Ensure timely payment process for couriers.
- Oversee communication flow to couriers through intercom ticket system, email, and newsletters.
- Support new city launches with courier launch lead to ensure sufficient supply.
- Build positive courier partner experiences through communication and engagement.
- 5+ years of professional experience, preferably in operations/logistics or consulting, with 2+ years in a managerial role.
- Excellent communication and team motivation skills.
- Problem-solving and data-driven decision-making skills.
- Fast learner with attention to detail and the bigger picture.
- Expertise in handling and optimizing processes.
- Thorough and organized, with a can-do attitude.
- Fluent in Norwegian and English in speaking and writing.
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Operations Onboarding Manager
3 weeks ago
Oslo, Oslo County, Norway Wolt Full timeAbout the RoleWe are seeking an experienced Operations Onboarding Lead to join our team in Oslo. As a key member of our operations team, you will be responsible for managing the onboarding process for our courier partners, ensuring a seamless and efficient experience for both our couriers and customers.Key ResponsibilitiesLead a team of six people and three...
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Operations Onboarding Lead
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