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Implementation and Onboarding Specialist

2 months ago

Oslo, Oslo County, Norway Mercell Holding AS Full time
About Mercell Holding AS

Mercell Holding AS is a leading technology company revolutionizing public procurement. Our mission is to make public procurement accessible and effortless for everyone involved.

Job Summary

We are seeking a highly skilled Implementation and Onboarding Specialist to join our Customer Office team. As a key member of our Value Delivery Team, you will be responsible for customer onboarding in Norway, working closely with our international team to deliver exceptional results.

Key Responsibilities
  • Implement new customers from initial contact to go live, ensuring seamless onboarding experiences.
  • Train existing customers on Mercell Tender Platforms, providing expert guidance and support.
  • Plan and execute migration projects, collaborating with cross-functional teams to drive success.
  • Develop and maintain strong relationships with customers, understanding their needs and delivering tailored solutions.
Requirements
  • Proven experience in project management, with a strong track record of delivering results.
  • Excellent interpersonal and communication skills, with the ability to build and maintain partnerships.
  • Fluency in Norwegian and English, with the ability to communicate effectively with customers and colleagues.
Preferred Qualifications
  • Experience in customer handling, with a focus on delivering exceptional customer experiences.
  • Knowledge of public procurement processes, with a strong understanding of the industry.
  • Strong communication skills, with the ability to articulate complex ideas and solutions.
  • A customer-focused approach, with a passion for delivering results that exceed customer expectations.
About the Role

This is a full-time position, with a hybrid remote work arrangement. As a member of our team, you will have access to a range of benefits, including health and insurance plans, pension plans, paid parental leave, and competitive salary packages.

What We Offer

Mercell Holding AS is committed to taking care of our employees, providing a supportive and inclusive work environment that fosters growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.