Customer Experience Expert

20 hours ago


Oslo, Oslo County, Norway H & M Hennes & Mauritz Gruppe Full time
Job Description

We are looking for a Customer Experience Expert to join our Store Team in Oslo. As a Sales Advisor at H&M, you will play a key role in creating an outstanding customer experience.

Main Responsibilities:

  • Welcome and guide customers through the store, supporting them in finding what they need while showcasing our products.
  • Showcase fashion knowledge to help customers make informed choices, ensuring a personalized shopping experience.
  • Collaborate with the team to deliver exceptional service at every step of the customer journey.
  • Maintain a well-stocked, organized, and inviting sales floor and back-of-house area.
  • Support with opening and closing of the store, representing the brand positively during all customer interactions.

About You

We are looking for people with…

  • Experience in customer service within fashion, retail, or similar fields.

And people who are…

  • Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
  • Thriving in collaborative and dynamic environments.
  • Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
  • Flexible and action-oriented.

Why Work with Us

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

  • All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
  • All our employees are included in our H&M Incentive Program – HIP.

Additional Information

This is a part-time position with 30 hours a week (80%), starting upon agreement. The position is based at H&M Karl Johan in Oslo, and you should be able to work during store opening hours. Language skills in local language or English are needed.



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