
Intelligent Surgical Support Engineer
3 days ago
This position requires a highly skilled Field Service Engineer to manage Customer Technical Relations and drive technical escalations across our product portfolio.
You'll work closely with internal stakeholders to identify opportunities for process enhancements and provide feedback to Product Support and Engineering teams.
Key Responsibilities:
- Develop and implement strategies to improve system reliability and uptime guarantees.
- Collaborate with internal stakeholders to identify opportunities for process enhancements and provide feedback to Product Support and Engineering teams.
- Provide on-site technical support and training to junior engineers and customers.
- Engage in service contract renewal discussions to present the value proposition of Intuitive's service offerings.
- Assess customer training needs and provide technical training and support as required.
- Independently manage administrative duties, including spare parts inventory, returned material authorizations, and data management.
About Intuitive
We're a leading medical technology company that's passionate about transforming surgery and improving patient outcomes. Our team is dedicated to innovation, quality, and customer satisfaction.
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JOB10759 Field Service Engineer
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