
Surgical Technical Expert
2 days ago
This position requires a highly motivated and detail-oriented individual to manage Customer Technical Relations and drive technical escalations across our product portfolio.
Key Responsibilities:
- Develop and implement strategies to improve system reliability and uptime guarantees.
- Collaborate with internal stakeholders to identify opportunities for process enhancements and provide feedback to Product Support and Engineering teams.
- Provide on-site technical support and training to junior engineers and customers.
- Engage in service contract renewal discussions to present the value proposition of Intuitive's service offerings.
- Assess customer training needs and provide technical training and support as required.
- Independently manage administrative duties, including spare parts inventory, returned material authorizations, and data management.
Requirements
To succeed in this role, you'll need strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work independently and collaboratively as part of a team.
What We Offer
We offer a comprehensive benefits package, including competitive salary, health insurance, retirement plan, and paid time off.
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