Customer Service Team Lead

20 hours ago


Oslo, Oslo County, Norway Qatar Airways Full time
Job Requirements

To succeed in this role, you'll need to possess excellent communication skills, experience in ground handling operations, and a strong understanding of weight and balance, ramp handling, and dangerous goods regulations.

Responsibilities Include:
  • Facilitating Ramp Handling: Work closely with airport staff to expedite departures and ensure seamless ramp handling operations.
  • Supervising Airport Team: Lead and manage your team to deliver exceptional customer service, on-time flight closure, and overall on-time performance.
  • Planning Efficient Duty Allocations: Strategically allocate manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager during flight disruptions.
  • Generating Reports: Produce various reports to track performance and maintain accurate records.
  • Training the Ticketing Team: Train and develop the ticketing team to ensure they have the necessary skills to excel in their roles.


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