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1 day ago
Care4HR Operations Manager Job Description:
TN Norway is seeking an experienced Operations Manager to oversee the day-to-day management of care4HR within the Nordic region.
Key Responsibilities:
- Day-to-Day Operations Management: Oversee care4HR's daily operations, including resource allocation and coordination.
- Content & Process Management: Maintain and update internal care4HR SharePoint site, templates, procedures, customer overviews, and key client information.
- Compliance & Documentation: Ensure compliance, routines, and documentation for managing consultants' access to client instances.
- Graduate (Dispatcher) Coordination: Onboard, educate, and follow up with dispatchers (graduates) to manage ticket coordination seamlessly.
Requirements:
- Proven experience in operations management, IT services, or a similar role.
- Strong organizational and time management skills.
- Excellent written and verbal communication skills in English, with proficiency in another Nordic language being an advantage.
- A proactive and detail-oriented approach with strong problem-solving skills.
- Experience in coordinating with multiple stakeholders.
- Strong analytical skills and familiarity with service management tools and reporting.
We offer a dynamic and collaborative working environment within an international organization. Opportunities for professional growth and development, flexible working conditions, and an attractive compensation package are also available.
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