Aftersales Operations Coordinator

4 days ago


Oslo, Oslo County, Norway XPENG Full time

Company Overview:

Xpeng is a leading electric vehicle manufacturer, committed to delivering exceptional customer experiences.

Salary:

The salary for this role will be competitive and based on industry standards.

Job Description:

  • Key Responsibilities:
  • Support daily operations, including expenses handling, payment processing, and account follow-ups.
  • Coordinate roadside assistance services and oversee performance of service providers.
  • Monitor service provider performance to ensure timely and effective responses to customer needs.
  • Collaborate with customer service and partners to resolve customer inquiries and service issues.
  • Implement training programs for service personnel on aftersales.
  • Monitor customer feedback and trends to enhance aftersales operations.
  • Manage car rental requests and ensure timely handling, complying with company policies and documentation.

Required Skills and Qualifications:

  • 2+ years of experience in aftersales support, operations, or a similar role, preferably in the automotive industry.
  • Organized, structured, and able to manage multiple tasks and priorities effectively.
  • Proficiency in CRM systems and Microsoft Office Suite; experience with automotive software is a plus.
  • Outstanding communication and interpersonal skills, with a customer-centric approach.
  • Ability to work collaboratively in a fast-paced environment and adapt to changing needs.
  • Excellent problem-solving skills, with high attention to details.

Benefits:

  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Competitive compensation and benefits package.


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