After Sales Service Delivery Expert

4 days ago


Oslo, Oslo County, Norway XPENG Full time
Job Overview

At XPENG, we are committed to delivering exceptional after-sales experiences to our customers. We are seeking an experienced Aftersales Operations Specialist to join our team and play a vital role in achieving this goal.

Responsibilities will include supporting daily operations, such as expense management, payment handling, and account receivable follow-ups. Additionally, you will oversee roadside assistance services, monitor service provider performance, and manage car rental requests.

The ideal candidate will possess 2+ years of experience in aftersales support or operations, preferably in the automotive industry. They will also have excellent organizational skills, proficiency in CRM systems and Microsoft Office Suite, and outstanding communication and interpersonal skills.

Requirements
  • 2+ years of experience in aftersales support, operations, or a similar role, preferably in the automotive industry.
  • Strong organizational skills, with ability to manage multiple tasks and priorities effectively.
  • Proficiency in CRM systems and Microsoft Office Suite; experience with automotive software is a plus.
  • Outstanding communication and interpersonal skills, with a customer-centric approach.
  • Ability to work collaboratively in a fast-paced environment and adapt to changing needs.
  • Excellent problem-solving skills, with high attention to details.


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