Services Leadership Role

5 days ago


Oslo, Oslo County, Norway TN Norway Full time

We are seeking a skilled leader to join our team as Services Leadership Role. As a key member of our management team, you will be responsible for overseeing the services team's activities, ensuring alignment with business objectives.

About the Role
  • Lead a dynamic team focused on empowering customers with knowledge and capabilities.
  • Collaborate closely with our management team and market team to deliver innovative solutions and services to our customer base.

In this role, you will have the opportunity to build a new team within our organization. You will also be responsible for developing and executing the business plan for the services team, including setting and achieving goals.

Key Responsibilities
  • Oversee and drive the Services team's activities, ensuring alignment with business objectives.
  • Identify and recommend new market opportunities to enhance growth.
  • Develop and execute the business plan for the services team, including setting and achieving goals.
  • Take ownership of customer satisfaction by collaborating with Implementation, Support, and commercial stakeholders to ensure service excellence.
  • Actively contribute to sales efforts, working closely with other functions.
  • Track and improve KPIs, including Quality, Finance, Efficiency, ESAT, CSAT, and NPS.
  • Foster excellent communication with customers, delivering solutions that meet their needs and exceed expectations.
  • Inspire, guide, and coach your team to deliver their best work.
  • Enhance team members' skills and capabilities, and participate in collaboration meetings with customers.
  • Promote and maintain a proactive approach to customer engagement.
  • Actively contribute to CET Norway's management team.


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