Airport Services Duty Supervisor

3 days ago


Oslo, Oslo County, Norway Qatar Airways Full time

Job Summary:

We are seeking a highly skilled and experienced Airport Services Duty Supervisor to join our Ground Services team based at Oslo. This is a fixed 2-year contract position that requires direct supervision of your team to deliver exceptional customer service to our customers, ensuring they receive the award-winning 5-star service Qatar Airways is renowned for.

The successful candidate will report directly to the Duty Officer and be required to support the Airport Services Manager when needed, displaying excellent skills to deal with flight delays, disruptions, denied boarding, and any other challenges.

Main Responsibilities:

  • Facilitate ramp handling in liaison with all airport staff to expedite departures.
  • Supervise the airport team to ensure on-time flight closure and work towards overall on-time performance.
  • Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections, and other passenger-related disruptions.
  • Provide leadership, demonstrate team building skills, direct staff, and evaluate performance as well as being able to build on constructive feedback.
  • Generate various reports and always keep the workplace neat and tidy while offering support to the Airport Services Manager in the implementation of training and remaining sensitive in varying difficult situations at all times.
  • Manage and train the ticketing team.

Requirements:

  • Relevant college or university qualification.
  • Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
  • Excellent communication skills with fluency in the English language.
  • Knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations.
  • Able to perform duties under pressure while maintaining the highest levels of customer service standards.
  • Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.
  • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling.
  • High level of computer literacy.
  • Excellent customer focus and service delivery.

Please note that you must have the legal rights to live and work in Norway to be considered for this role.



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