Service Center Operations Coordinator

13 hours ago


Oslo, Oslo County, Norway GE HealthCare Full time

Job Description Summary

In this role, you will be part of the Nordic Service Center Team and will have daily contact with our customers, collaborate with service engineers, logistic partners, and Sales representatives. This team serves as first point of contact for customers, then engages the technical support team for resolution in the event the issue requires technical expertise.

You will provide outstanding customer service to our customers and execute within a well-defined operations framework and always ensure compliance.

As a key member of our team, you will develop strong customer relationships and serve as the interface between customers and GE HealthCare. Consults supervisor or more senior team members for issues outside of defined instructions/parameters. You are accountable for the quality of your own work and will make sure great service is delivered on time.

We are committed to improving lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles and Responsibilities

  1. Respond to calls, emails & web portals from customers and field engineers and help to order parts.
  2. You will be in the front line supporting Nordic customers and field engineers.
  3. You will ensure that we meet the targets of field service work by responding to customer queries in a timely and professional manner.
  4. Identify our contractual commitments.
  5. You will focus on execution to ensure the completion of the field service works quickly and efficiently.
  6. Provide knowledge and accurate information to customers and enter all comments and agree on to keep cases updated.
  7. Receive orders from customers and manage them in line with company policy and systems, following through to delivery, ensuring a quality of service.
  8. Raise quotations for customers and distributors as requested and in line with Company Policy.
  9. Develop solid product knowledge and a strong understanding of the Supply Chain.
  10. Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
  11. Work collaboratively with other GEHC departments for dispute resolution.
  12. Build effective relationships with other departments to understand impact to customers and service levels.


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