
Airport Services Supervisor Expertise
3 days ago
Job Description:
As an Airport Services Duty Supervisor, you will play a vital role in ensuring the smooth operation of our Ground Services team at Oslo. You will supervise your team to deliver exceptional customer service to our passengers, maintaining the award-winning 5-star service Qatar Airways is known for.
Main Responsibilities:
- Liaise with airport staff to facilitate efficient ramp handling.
- Lead the airport team to achieve on-time flight closures and contribute to overall on-time performance.
- Develop and implement efficient duty allocations for Customer Service Agents during duty periods.
- Support the Airport Services Manager in managing flight disruptions, mis-connections, and other passenger-related issues.
- Lead by example, demonstrating excellent team building skills, directing staff, and evaluating performance.
- Generate reports and maintain a clean and organized workspace.
- Train and manage the ticketing team.
Requirements:
- Bachelor's degree in a relevant field.
- At least 4 years of experience in an airline or reputable Ground Handling Operations at a supervisory level.
- Fluent English communication skills.
- Familiarity with Weight and Balance, Ramp handling, and Dangerous Goods Regulations.
- Able to work effectively under pressure while maintaining high customer service standards.
- Understanding of international aviation regulations and safety procedures.
- Experience in Passenger Services, Baggage Services, Ground Operations, and ramp handling.
- Proficiency in using computer systems.
- Excellent customer service focus and delivery.
You must have the legal right to live and work in Norway to be considered for this role.
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