Warranty Claims Specialist

4 days ago


Oslo, Oslo County, Norway XPENG Full time
Job Description

We are seeking a highly skilled Warranty Claims Specialist to join our team at XPENG. As a key member of our service operations department, you will be responsible for supporting and following up on warranty claims for XPENG vehicles.

Key Responsibilities:
  • Ensure timely and accurate resolution of warranty claims;
  • Analyze warranty data to identify trends and provide insights that drive improvements in product quality and customer satisfaction;
  • Collaborate with service teams, partners, and customers to resolve warranty-related issues effectively;
  • Maintain detailed records of warranty claims and communications to ensure compliance and transparency;
  • Develop and implement warranty policies and procedures in alignment with company standards;
  • Provide training and support to Xpeng partners' personnel on warranty processes;
  • Act as a point of contact for warranty inquiries, addressing customer concerns with professionalism and efficiency.
Requirements

To succeed in this role, you will need to possess a Bachelor's degree in Business, Automotive Technology, or a related field, along with 2+ years of experience in warranty administration or a similar role, preferably in the automotive industry.

  • Strong understanding of warranty processes, automotive components, and service operations;
  • Excellent analytical and problem-solving skills, with high attention to details;
  • Proficient in using warranty management systems and Microsoft 365;
  • Outstanding communication and interpersonal skills, with the ability to work collaboratively with various stakeholders;
  • Ability to handle sensitive customer issues with empathy and professionalism.


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