Service Excellence Specialist

5 days ago


Oslo, Oslo County, Norway TN Norway Full time

Role Summary

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We are seeking a highly motivated Customer Service Agent to join our team, supporting our customers with their queries and concerns. This is a temporary full-time position with the possibility of extension.

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The ideal candidate will have excellent communication skills, both written and verbal, and be proficient in using our ticketing system (Jira). A strong command of Swedish is essential for this role.

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Key Accountabilities

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  1. ">
  2. Provide timely and effective support to customers via phone and written tickets">
  3. Escalate complex issues to the second-line support team">
  4. Contribute to the development of user guides and knowledge base articles">
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Essential Skills and Experience

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To excel in this role, you will need:

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  • ">
  • Fluent Swedish language skills">
  • Basic computer skills and proficiency in Jira">
  • Excellent communication and interpersonal skills">
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Prior customer service experience is advantageous, but not necessary. We are looking for a proactive individual who is eager to learn and grow with our organization.



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