Service Delivery Excellence Manager

2 days ago


Oslo, Oslo County, Norway Appear AS Full time
Senior Leadership Opportunity

We are seeking a seasoned leader to serve as the Global Head of Services Operations. The successful candidate will oversee customer services, customer success, and professional services worldwide, driving strategic vision and operational excellence.

This role requires a proven ability to lead diverse, cross-functional teams in a matrix environment, fostering collaboration and accountability. The ideal candidate will have a solid background in optimization, project management, and KPI-driven performance improvements, as well as comfort with P&L management, budgeting, and business case development.

Essential Responsibilities:
  • Develop and maintain a comprehensive, long-term strategy for Customer Services, Customer Success, and Professional Services.
  • Identify market trends and customer feedback to shape service offerings that differentiate the company in a competitive landscape.
Desirable Qualifications:
  • Bachelor's degree in Business, Engineering, or a related field; MBA or equivalent advanced degree preferred.
  • 5+ years in Professional Services, Customer Success, or Customer Support leadership roles, ideally within a global or matrixed organization.
  • Leadership & Influence: Proven ability to lead diverse, cross-functional teams in a matrix environment.


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