AWS Cloud Support Specialist
4 weeks ago
About the Role
AWS EMEA Sarl (Norway Branch) is seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers.
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. You will work closely with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Key Responsibilities
- Craft and execute strategies to drive customer adoption and use of AWS services
- Provide advocacy and strategic technical guidance to help plan and build solutions using best practices
- Proactively keep customer AWS environments operationally healthy
- Develop close relationships with customers to understand their business/operational needs and technical challenges
Requirements
- 3+ years of technical engineering experience in operational parameters and troubleshooting for one (1) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
- Bachelor's Degree in Computer Science/Math/related discipline required, OR 5 years of equivalent work experience
- 3+ years experience in Informational Technology operations Internal enterprise or external customer-facing experience
- Fluency in English (Norwegian will be a plus)
Preferred Qualifications
- 5+ years of technical engineering experience Experience in operational parameters and troubleshooting for two (2) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
- Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
- Experience with cloud offerings
- Norwegian Language
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