AWS Cloud Support Specialist

4 weeks ago


Oslo, Oslo County, Norway AWS EMEA Sarl (Norway Branch) Full time

About the Role

AWS EMEA Sarl (Norway Branch) is seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. You will work closely with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Key Responsibilities

  • Craft and execute strategies to drive customer adoption and use of AWS services
  • Provide advocacy and strategic technical guidance to help plan and build solutions using best practices
  • Proactively keep customer AWS environments operationally healthy
  • Develop close relationships with customers to understand their business/operational needs and technical challenges

Requirements

  • 3+ years of technical engineering experience in operational parameters and troubleshooting for one (1) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
  • Bachelor's Degree in Computer Science/Math/related discipline required, OR 5 years of equivalent work experience
  • 3+ years experience in Informational Technology operations Internal enterprise or external customer-facing experience
  • Fluency in English (Norwegian will be a plus)

Preferred Qualifications

  • 5+ years of technical engineering experience Experience in operational parameters and troubleshooting for two (2) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
  • Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
  • Experience with cloud offerings
  • Norwegian Language


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