Continuous Service Manager

2 months ago


Fornebu, Viken, Norway OU377 Tietoevry Norway AS Full time
About the Role

We are seeking a highly skilled Continuous Service Manager to join our Data Platforms team in Norway. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, driving add-on sales, and managing contract renewals.

Key Responsibilities
  • Manage customer relationships and ensure high levels of customer satisfaction
  • Drive continuous service delivery and improvement initiatives
  • Develop and implement service level agreements (SLAs) and key performance indicators (KPIs)
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Identify and capitalize on opportunities for growth and expansion
Requirements
  • Proven experience in ITIL and service delivery processes
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment
  • Fluent language skills in English and Norwegian
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about delivering exceptional service and making a positive impact on our customers' businesses.

About Tietoevry Norway

Tietoevry Norway is a leading technology company with a strong presence in the Nordic region. We are committed to delivering innovative solutions that drive business success and improve people's lives.



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