
Senior Technical Specialist
2 days ago
Role Overview
This position requires a highly skilled and experienced Technical Account Manager who can provide expert-level technical support and guidance to ABB's customers. The ideal candidate will have strong leadership skills, excellent communication abilities, and a deep understanding of ABB's operations technology.
Responsibilities
- Technical Authority for contract deliverables
- Maintain overview and knowledge of the plant's operations technology
- Contribute to maintain plant Integrity, uptime and provide technology specific input for optimal life cycle planning of the plant assets
- Analyzing field alerts, advice and initiate changes to control systems based on these
- Responsible for input to CMDB (Configuration Management and Database Operation)
- Finding the best course of action for maintaining production and minimizing risk in a platform using legacy hardware
- Collaboration with sales, contribute to scope of work definitions, estimation and ensure technical verification of bids/quotations
- Handling of 800xA field alerts, service packs, rollups or system patches installations, ensuring the SAS system is up to date
- Responsible for the Evolution Planning Document and the Modification Handbook
- Supporting the development of simulator capabilities
- Supporting ABBs ServiceDesk in dealing with technical incidents related to plant
- Maintaining Sleipner and Gudrun test systems located at the ABB premises in Stavanger
- Contributing to project deliveries to plant, this also includes offshore travel and site work
- Part of the Account team, working closely with the Project Managers and Account Manager to ensure quality in our deliverables and ensure customer satisfaction
- Building relationships with customers' technical organizations
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