
Service Quality Improvement Director
5 days ago
nShift is a global leader in cloud delivery management solutions, dedicated to transforming the shipping experience for millions of customers worldwide. Our innovative platform has empowered e-commerce, retail, manufacturing, and 3PL shippers with unparalleled flexibility and scalability.
As the Quality Manager in Customer Service, you will be responsible for developing and implementing strategies to drive exceptional customer experiences. Working closely with our Customer Service team, you will identify opportunities for growth and improvement, design targeted initiatives, and measure their impact.
This is a unique opportunity to join a pioneering organization that is redefining the logistics industry. If you're a seasoned quality professional with a passion for delivering outstanding service, we invite you to explore this exciting opportunity.
Key Responsibilities:
- Develop a comprehensive quality strategy for Customer Service.
- Create and maintain documentation outlining customer communication standards.
- Conduct regular analysis of quality metrics in customer interactions.
- Work with Customer Service managers to enhance team performance and address skill gaps.
- Report on the success of quality initiatives to senior management.
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Quality Manager for Customer Experience
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