
IT Operations Management Consultant
20 hours ago
The Cloud People is seeking a highly skilled ServiceNow ITOM Consultant to work on our cloud-based platform. In this role, you will have the opportunity to accelerate your career and work with a leading edge technology.
Key Responsibilities
- Guiding and supporting ITOM suite engagements during presales, design, and implementation stages.
- Leading at least three full lifecycle ITOM implementations with specialization and certifications in Configuration Management, Discovery, Service Mapping, and Event Management.
- Developing strong understanding of CMDB relationships and hierarchy, CMDB Health (Dashboards), and the CSDM framework.
- Maintaining expert knowledge of third-party integrations with ServiceNow and articulating the benefits of integrated ITSM and ITOM approach as part of Service Operations.
Requirements
- 6+ years of ServiceNow related experience.
- Excellent ITOM business domain understanding with ability to translate theoretical concepts into practical solutions.
- Strong understanding of ServiceNow architecture, development, and best practices.
- Excellent interpersonal skills, customer-centric attitude, and experience working with diverse teams.
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