
Service Delivery Engineer
19 hours ago
Company Overview
nShift provides cloud delivery management solutions to e-commerce, retail, manufacturing, and 3PL shippers. Our software enables the frictionless shipment and return of nearly one billion shipments across 190 countries each year.
We value innovation, collaboration, and customer satisfaction, which drives our company culture.
Job Description
This is a key role within our organization, requiring a highly motivated and skilled individual to provide technical support to our customers and partners.
You will be responsible for delivering Service Requests and helping resolve Incidents, while ensuring SLA and CSAT compliance.
Key Responsibilities
- Provide technical assistance to customers and partners via multiple channels
- Deliver Service Requests and help resolve Incidents
- Ensure SLA and CSAT compliance
- Be proactive in resolving workload through effective measures
- Expand your own Product/Domain knowledge
- Participate in building a strong service-oriented team culture where knowledge sharing is central
Requirements
- Customer service-related work experience
- Fluency in English is mandatory
- Positive customer-centric and team-oriented attitude
- Structured, organized, and independent
- Experience and interest in understanding customers, partners, and software product features
- Strong tolerance for and ability to focus and execute in a changing environment
- Good ability to work under pressure with high energy and resilience
- Experience in IT Support
- Interest in IT and/or logistics
- SaaS experience
- LogTech Experience (ERP/WMS/TMS)
- SaaS company experience
- Knowledge of other languages
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