HR Service Delivery Expert

4 days ago


Oslo, Oslo County, Norway TN Norway Full time

Job Description

We are seeking a highly skilled HR Service Delivery Expert - ServiceNow to join our team. In this role, you will be responsible for the development and delivery of all agreed capabilities and related processes towards the relevant customers.

Your key responsibilities will include:

  • Serving as a liaison between customers and the product and platform team.
  • Acting as primary point of contact for relevant customers and stakeholders.
  • Owning the customer relationship to identify, prioritize, model, and document business processes and requirements.
  • Ensuring requirements are understood, developed, tested, and delivered according to specification. Supporting the testing effort.
  • Training and managing resources within the product team.
  • Working with stakeholders to drive improvements, innovation, and adoption.
  • Working closely with the rest of the ServiceNow team to plan, estimate, manage, and deliver releases.

This role offers great flexibility, which may be adjusted according to your profile, skills, and experiences. The role reports to the Head of ESM & ServiceNow.



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